WordPress – Chat button backend disappeared

  • MKW

    (@vannimakk)


    4 years, 5 months ago

    Hello,

    in the backend of WordPress plugin the button for direct and fast connection to the chat panel has disappeared.
    I have discovered a javascript error of the missing “tcx48px.png” file. This way I could verify that folder
    plugins/wp-live-chat-support/modules/images/ with all its content has been removed. I found the missing file in the folder
    plugins/wp-live-chat-support/images/ where I also found other files and folders.
    So to fix it, I recreated the “images” folder in “modules” and copied the missing image file.
    Now the chat button (id = “toolbar-item-open-tcx”) works.

    My question is: since there are other files and folders that have been moved, could there be any other problems that are not evident so far? Is there any way to verify that everything is really working?
    Note I have no other reports of javascript errors.

    Thank you for availability.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Same problem here. My chat icon disappeared on the back-end and by the time I navigate to the dashboard I’m loosing chat requests.

    I’m not a Developer, are there more detailed instructions I can follow to fix this? The plugin was perfect until now ??

    Thread Starter MKW

    (@vannimakk)

    Hi vitalizerx,

    as I wrote, I solved it and you can use the CPanel file manager or via ftp.
    – you must recreate the missing “images” folder in the path wp-content/plugins/wp-live-chat-support/modules/ (if you look there is not)
    – you need to have this wp-content/plugins/wp-live-chat-support/modules/images/
    – in the images folder (path: wp-content/plugins/wp-live-chat-support/images/) copy the file tcx48px.png
    – go back to the wp-content/plugins/wp-live-chat-support/modules/images/ folder and paste the file here.

    I solved it this way.

    It remains to be seen whether there are other problems, since the contents of the folder appear to have been moved …

    Hope I have helped you

Viewing 2 replies - 1 through 2 (of 2 total)
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