WordPress caught an error with one of your plugins, Jetpack by WordPress.com.

I just got this one myself:

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.3.2
Current theme: Twenty Sixteen (version 2.0)
Current plugin: Jetpack by WordPress.com (version 8.3)
PHP version 7.0.29

Error Details
=============
An error of type E_ERROR was caused in line 270 of the file /home/war59312/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php. Error message: Uncaught Error: Class 'Automattic\Jetpack\Roles' not found in /home/war59312/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php:270
Stack trace:
#0 /home/war59312/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php(239): Automattic\Jetpack\Sync\Listener->get_actor('jetpack_plugins...', Array)
#1 /home/war59312/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php(114): Automattic\Jetpack\Sync\Listener->enqueue_action('jetpack_plugins...', Array, Object(Automattic\Jetpack\Sync\Queue))
#2 /home/war59312/public_html/wp-includes/class-wp-hook.php(288): Automattic\Jetpack\Sync\Listener->action_handler(Array, Array)
#3 /home/war59312/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters('', Array)
#4 /home/war59312/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#5 /home/war59312/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/modules/Plugins.php(168):

Are you able to update to PHP 7.3 or higher? If so, does the issue continue?

Hi,

I’ve updated to PHP 7.3, the highest I can update to and I’m still getting :

Error updating settings. FetchNetworkError

Thanks

Ok, what is the URL of the site with the problem, and specifically which version of PHP 7.3 are you on now?

Hi,

This is the website link, I have changed over no PHP 7.2 because PHP 7.3 caused an issue in some pages.
I’m only using jetpack because of the stats, and I will gladly delete it when this issue is resolved.
unfortunately, when I disabled it, my photos disappeared.

Currently, I can’t do any new post or attach any new image; I have been trying this for 2 weeks now, so any speedy help will be highly appreciated.
Thanks ??

Thanks for the link.
It looks like there’s a problem with the XML RPC endpoint on your site.
Problems accessing XML RPC could be due to another plugin, a security module, or a block on your server. As a first step to fixing this, I’d recommend contacting your host to see whether they block XML RPC and if so, to unblock it for Jetpack (they can find our IP range here?https://jetpack.com/support/hosting-faq/).
Let us know what you hear back from your host, and we’ll retest the Jetpack connection once ready.

Hi,
Thank you.
I have checked with the host and it has nothing to do with the server.
They didn’t block XML RPC.
But I’ve always had the other plugins installed with no issues at all. is it because of the update to 8.3? Because that’s when the issue occurred.

Even after deleting it completely, the images are not showing. I have re-installed and it’s still the same.
It’s a shame this is happening because I have a lot to do on the website and I’ve already lost 2 weeks.
Maybe uploading a previous backup file could do the magic?

Hmm, I’ve been digging a little and it all sounds as if something was affecting Jetpack but also other features on your site – the disappearance of the featured images is likely not related to Jetpack.
Since your site is hosted on Cloudflare, it might be good to follow these steps:

https://jetpack.com/support/getting-started-with-jetpack/configure-jetpack-cloudflare/

Let us know once this is done, we’ll check if this helps with the connection.
After that, I’d suggest ruling out plugin conflicts so disabling all plugins except Jetpack and enabling them one by one, refreshing the site after each to see if the featured images disappear again.