• Yesterday I was updating my blog and it was fine, but I did notice that you couldn’t see my blog using a mobile phone.

    Today I logged in OK, saw my blog OK, then when I updated all the plugins the ENTIRE blog will not load. When you type in https://www.angelicacriscuolophotography.com/ my regular website loads OK (hosted by bluehost). If you click the BLOG link or try to go tohttps://www.angelicacriscuolophotography.com/blog/ NOTHING shows up. I also can’t loging to https://www.angelicacriscuolophotography.com/blog/wp-admin/ ….What is going on? I have clients checking out their blog last night and today this is disastrous if the blog doesn’t show up. PLEASE help fix asap!

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  • Moderator t-p

    (@t-p)

    If not already, try:
    – deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides.

    – switching to the unedited default, core-bundled Theme (such as Twenty Twelve, Twenty Thirteen or Twenty Fourteen) for a moment using the WP dashboard to rule out any theme-specific issue. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – If the above troubleshooting steps fail to resolve the issue, try MANUALLY re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    BTW, if you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. It’s a great safety net.

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