I did switch the theme and it fixes the issue.
This indicates your theme to be the error.
The theme is a custom theme that I used a few years ago that’s on multiple sites, so there’s no support for it.
If this was a custom theme, you may have to go back to your developer team and ask them to make the necessary change(s) to the theme.
For commercial product support please contact the author directly on their site. We feel they are best equipped to support their products. Forum volunteers are not given access to commercial products, so they would not know why it is not working properly.
Commercial products are not supported in these forums.
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