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Resolved

(@rainman1292)

On 3/27/2023 I received phone calls from customers that the “Add to Cart” button was just spinning forever and would never let the item be added to the “Cart”. Another customer called and said he could not log in to his account on “My Account” page, it redirects to a blank page.

I contacted my web host and they said it was a software issue and I needed to contact a developer. I’ve looked online for tech support and found none for these 2 issues.

System Report:

WordPress Environment

WordPress address (URL): https://powergenerationaccessories.com
Site address (URL): https://powergenerationaccessories.com
WC Version: 7.5.1
REST API Version: ? 7.5.1
WC Blocks Version: ? 9.6.6
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.88.0
OpenSSL/1.1.1t

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.27-MariaDB
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.5.1
WC Database Prefix: wpgp_
Total Database Size: 114.19MB
Database Data Size: 105.05MB
Database Index Size: 9.14MB
wpgp_woocommerce_sessions: Data: 7.36MB + Index: 0.28MB + Engine MyISAM
wpgp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_woocommerce_order_items: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wpgp_woocommerce_order_itemmeta: Data: 0.16MB + Index: 0.12MB + Engine MyISAM
wpgp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_actionscheduler_actions: Data: 0.61MB + Index: 0.24MB + Engine MyISAM
wpgp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpgp_actionscheduler_logs: Data: 0.41MB + Index: 0.29MB + Engine MyISAM
wpgp_aioseo_cache: Data: 0.38MB + Index: 0.01MB + Engine MyISAM
wpgp_aioseo_notifications: Data: 0.06MB + Index: 0.01MB + Engine MyISAM
wpgp_aioseo_posts: Data: 0.77MB + Index: 0.04MB + Engine MyISAM
wpgp_amazon_accounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_amazon_btg: Data: 1.53MB + Index: 1.01MB + Engine MyISAM
wpgp_amazon_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_amazon_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_amazon_feed_templates: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpgp_amazon_feed_tpl_data: Data: 0.31MB + Index: 0.08MB + Engine MyISAM
wpgp_amazon_feed_tpl_values: Data: 5.43MB + Index: 0.71MB + Engine MyISAM
wpgp_amazon_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_amazon_listings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_amazon_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_amazon_markets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_amazon_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_amazon_payment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_amazon_profiles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_amazon_reports: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_amazon_shipping: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_amazon_stock_log: Data: 0.15MB + Index: 0.00MB + Engine MyISAM
wpgp_commentmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpgp_comments: Data: 0.27MB + Index: 0.08MB + Engine MyISAM
wpgp_ebay_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgp_ebay_auctions: Data: 13.52MB + Index: 0.17MB + Engine InnoDB
wpgp_ebay_categories: Data: 2.52MB + Index: 1.19MB + Engine InnoDB
wpgp_ebay_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgp_ebay_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpgp_ebay_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgp_ebay_orders: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
wpgp_ebay_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgp_ebay_profiles: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
wpgp_ebay_shipping: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpgp_ebay_sites: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wpgp_ebay_stocks_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgp_ebay_store_categories: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgp_ebay_transactions: Data: 0.03MB + Index: 0.05MB + Engine InnoDB
wpgp_gla_attribute_mapping_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_gla_budget_recommendations: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
wpgp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgp_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpgp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_mailchimp_carts: Data: 0.10MB + Index: 0.01MB + Engine MyISAM
wpgp_mailchimp_jobs: Data: 16.81MB + Index: 0.45MB + Engine MyISAM
wpgp_options: Data: 3.00MB + Index: 0.36MB + Engine MyISAM
wpgp_pmxe_exports: Data: 0.17MB + Index: 0.00MB + Engine MyISAM
wpgp_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
wpgp_pmxe_posts: Data: 0.59MB + Index: 0.26MB + Engine MyISAM
wpgp_pmxe_templates: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpgp_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_pmxi_hash: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_pmxi_history: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpgp_pmxi_images: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
wpgp_pmxi_imports: Data: 2.47MB + Index: 0.00MB + Engine MyISAM
wpgp_pmxi_posts: Data: 0.92MB + Index: 0.36MB + Engine MyISAM
wpgp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpgp_postmeta: Data: 4.25MB + Index: 2.19MB + Engine MyISAM
wpgp_posts: Data: 4.98MB + Index: 0.27MB + Engine MyISAM
wpgp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpgp_terms: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpgp_term_relationships: Data: 0.12MB + Index: 0.21MB + Engine MyISAM
wpgp_term_taxonomy: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wpgp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgp_usermeta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpgp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpgp_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wpgp_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpgp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_wc_customer_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpgp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_wc_order_product_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpgp_wc_order_stats: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpgp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpgp_wc_product_meta_lookup: Data: 0.10MB + Index: 0.12MB + Engine MyISAM
wpgp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpgp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgp_wpml_mails: Data: 36.52MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

attachment: 627
nav_menu_item: 66
page: 15
post: 2
product: 1473
revision: 5
shop_order: 194
shop_order_refund: 22
wp_global_styles: 2
wpforms: 2

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (27)

All in One SEO: by All in One SEO Team – 4.3.3
Display PHP Version: by David Gwyer – 1.7
Facebook for WooCommerce: by Facebook – 3.0.16
UPS Live Rates and Access Points: by Octolize – 1.23.4
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.14.0
Google Listings and Ads: by WooCommerce – 2.4.2
AI Powered Marketing: by Kliken – 1.1.0
Mailchimp for WooCommerce: by Mailchimp – 2.8.1
OptinMonster: by OptinMonster Popup Builder Team – 2.13.0
PageLayer: by Pagelayer Team – 1.7.3
Reveal IDs: by Oliver Schl?be – 1.5.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.3

WooCommerce Payments: by Automattic – 5.6.2
WooCommerce PayPal Payments: by WooCommerce – 2.0.3
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.4.0
WP All Import - WooCommerce Add-On: by Soflyy – 1.5.1
WooCommerce: by Automattic – 7.5.1
WP All Export: by Soflyy – 1.3.9
WP All Import: by Soflyy – 3.7.2
WP-Lister Lite for Amazon: by WP Lab – 2.5.2
WP-Lister Lite for eBay: by WP Lab – 3.4.2
WP Mail Logging: by WP Mail Logging Team – 1.11.0
WP Mail SMTP: by WPForms – 3.7.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.13

WP All Export - ACF Export Add-On Pro: by Soflyy – 1.0.5
WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.6
WPForms Lite: by WPForms – 1.8.0.2

Inactive Plugins (3)

Akismet Anti-Spam: by Automattic – 5.1
Genesis Favicon uploader: by Christopher Cochran – .1.1b
Hello Dolly: by Matt Mullenweg – 1.7.2

Dropin Plugins (1)

maintenance.php: maintenance.php

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #1244 - /warranty-policy/

Theme

Name: Crazystore
Version: 1.0.6
Author URL: https://sparklewpthemes.com/
Child Theme: ?
Parent Theme Name: SparkleStore
Parent Theme Version: 1.5.8
Parent Theme Author URL: https://sparklewpthemes.com/
WooCommerce Support: ?

Templates

Overrides: sparklestore/woocommerce/global/quantity-input.php

Subscriptions

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://powergenerationaccessories.com
Subscriptions-core Library Version: 5.5.0
Subscription Statuses: –
WooCommerce Account Connected: ? Yes
Active Product Key: ? No

Store Setup

Country / State: United States (US) — Oregon

Subscriptions by Payment Gateway

Payment Gateway Support

WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method

PayPal Standard: subscriptions
gateway_scheduled_payments
subscription_payment_method_change_customer
subscription_cancellation
subscription_suspension
subscription_reactivation
products
refunds

PayPal Reference Transactions Enabled: ? No
PayPal: refunds
Advanced Card Processing: refunds

WooCommerce PayPal Payments

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?
Tracking enabled: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-03-29 22:40:05 +00:00
Options: ?
Notes: 130
Onboarding: completed

WooCommerce Payments

Version: 5.6.2
Connected to WPCOM: Yes
Blog ID: 194600010
Account ID: acct_1J4s152HpmLQdqOY

Action Scheduler

Complete: 2,280
Oldest: 2023-02-26 18:56:19 +0000
Newest: 2023-03-29 18:26:41 +0000

Failed: 53
Oldest: 2022-01-20 19:03:28 +0000
Newest: 2023-03-23 16:54:05 +0000

Pending: 10
Oldest: 2023-03-29 18:41:41 +0000
Newest: 2023-04-02 10:13:42 +0000

Status report information

Generated at: 2023-03-29 18:34:35 +00:00
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The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

trav2266
(@trav2266)

1 year, 11 months ago

I can’t say for sure if this is your issue, but I’m having trouble making new posts on my website and it is due to what appears to be the “All in One SEO” plugin not working with the new WordPress 6.2 update.

I’m annoyed that me updating to the latest version has rendered me unable to do any work… If I had just ignored the update for now I could be posting articles.

xue28 (woo-hc)
(@xue28)

1 year, 11 months ago

Hi @rainman1292

Thanks for reaching out!

I understand that your customers are unable to add items to the cart since the button keeps on spinning. Furthermore, another customer could not log in to his account on the My Accounts page which redirects them to a blank page, correct?

I checked your site and added some products to my cart as you can see below. I’ve seen the spinning icon on the Add to Cart button but it stops after adding the product to my cart.

We’re you able to replicate this scenario on your end and reproduce the spinning icon on the Add to Cart button?

If so, can you please try to clear your browser’s cache or try another browser or in incognito mode and see if that works?

Meanwhile, I am not able to create an account on your site under the My Accounts page since there is no option to do so, hence, I am unable to replicate this issue on my end.

Once again, we’re you able to replicate this as well and produced the blank page after logging in to your account?

If yes, then, please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, repeat the steps to login and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Igor H
(@ihereira)

1 year, 11 months ago

Hi,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘WordPress Add to Cart & My Account pages not working’ is closed to new replies.