WordPress Account context variables not working

Hello @sdkang.
To solve your problem we need extended information about your plugin installation. To get the file with the extended information, follow these steps:

• Go to your WordPress Dahsboard (sample screenshot)
• Go to “Watson Assistant” > “Set Up Chatbot” in the left menu (sample screenshot)
• On the “Set Up Your Chatbot” page go to “Having Issues?” tab (sample screenshot)
• On the “Having Issues?” tab, download full log file with extended information by following the link (sample screenshot). Don’t publish it openly on sites like WordPress Forums as it may contain sensitive information.
• Send email with description of your issue and attached file to [email protected]

Topic was in a Waiting state for longer than 7 days, Topic was automatically resolved

I don’t have any issue in “Having Issues?” tan on my site.

“0 log messages total. Showing last 0.”

But it’s not working still.

Hello @sdkang.

To configure context variables, follow these steps:

• Go to your WordPress dashboard (sample screenshot)
• Go to “Watson Assistant” > “Advanced Features” in the left menu (sample screenshot)
• On the “Advanced Plugin Features” page, go to the “Context Variables” section and enter a name for the context variable in the text box, for example “version” (sample screenshot)
• Go to the settings of the dialog node and add to the answer the name of the context variable that you entered in the plugin settings. Remember to add a dollar sign in front of the name of the context variable (sample screenshot)
• Call up the customized dialog node on your site (sample screenshot)
• Also keep in mind that for users who are not logged in, only the context variable with the value “Plug-in Version” will be available, since WordPress has no other data about them.