WordPress 5.6

Hi,

Do you have any news on that or can you post your PHP info?

Thanks!

Hi !

Yes I already contact your support but they don’t find a solution.

Architecture serveur Linux 5.4.0-29-generic x86_64
Serveur web Apache
Version de PHP 7.4.14 (Supporte les valeurs 64 bits)

Hi,

Thanks for the ticket, but we’ve tested with that configuration and couldn’t reproduce it, we would need access to the website or a staging website.

Thanks!

Hi,

Can you try to update to the latest version of the plugin and let me know?

Thanks.

Thank you for your help. Now, yes, I can see my preview in the editor. In Gutenberg eveything work. The block is there with all parameters. Like here : https://ibb.co/C911QJ4 It seems perfect.

But when I go to my website the see the result. There nothing except the title of this block. Like here : https://ibb.co/6nWrwKz Under “les dernieres nouvelles de l’unité” normmaly the block has to appear. Even when I clear all the cache and everything the problem is still there.

Thanks.

• This reply was modified 3 years, 10 months ago by cedhibou.
• This reply was modified 3 years, 10 months ago by cedhibou.

OK thanks, can you share the page URL?

Yes, no problem. There it is : https://saint-charles.be/parents/

Hi,

I think we identified the issue, it’s tricky because it’s related to flex slider script used in some theme or plugins (including ours). Could you try installing this version and let me know?

https://drive.google.com/file/d/1cPJumoXjskfhE-60BI6rkxx2Q8RM6y-I/view?usp=sharing

Thanks!

Hi

I was happy when i saw your message. I really like this plugin because it’s easy and it’s looks really great. So I installed this new version. But I have exactly the same result. I updated my block, created a new one to test it, cleared my cache, checked my page but it didn’t work. I tried also to deactive some options from my theme but it doesn’t affect the plugin. Sorry.

Thanks you for help.

• This reply was modified 3 years, 10 months ago by cedhibou.

@cedhibou OK thanks for the feedback. Without the website admin access where the problem appears, that won’t be possible to fix that.

Can one of you the issue try this new version?
https://drive.google.com/file/d/1cPJumoXjskfhE-60BI6rkxx2Q8RM6y-I/view?usp=sharing

Thanks.

Hello,

sorry but there is still the same problem. Even with the lastest version 4.8.7.

Thanks

Hi @cedhibou,

I see that on your website: https://drive.google.com/file/d/1EEe-uz7LusOuCU_-bcpIfI0fZalWCeA2/view?usp=drivesdk

Did you change anything meanwhile or is it another issue?

Thanks.

Oh great ! I just update everything and look after the preview. But i can’t see that on my preview when I’m connected to wordpress. https://ibb.co/gJkw20T

Do you have an idea about this problem ?

Thanks you !

Hi,

It looks like a cache issue to me, not sure it’s related to the problem mentioned.

Cheers,