WordPress 5.5 theme conflict with The Events Calendar

  • Resolved nc3man

    (@nc3man)


    4 years, 3 months ago

    We are using the premium Benevolent Pro theme by Rara and when we upgraded to WordPress 5.5 we now have a conflict with The Events Calendar 5.1.6 plugin (found by disabling all plugins and re-enabling all to establish that this one plugin creates the problem). The front-end behavior all seems good and we don’t see any errors at all in the Chrome console for any page we test on the website, including the Events page and individual calendar items. However, in the back end, if we go to Appearance > Customize for the Benevolent Pro theme, we only see an entry for Widgets (the Link I put in is simply a screenshot to see what you see, including the Chrome console errors). I have opened a ticket with Rara support, but am wondering if there is some responsibility with Modern Tribe or WordPress core as well. Click here to view the screenshot as well. [added] I will note that we can switch themes without this issue, so we have also contacted Rara support of course. But everything worked fine with WordPress 5.4.2 and previous.

    • This topic was modified 4 years, 3 months ago by nc3man. Reason: added info about other themes

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Deblyn Prado

    (@deblynprado)

    Hey there @nc3man!

    I’m sorry that you’re having issues with our plugin!
    Thank you for heads up on it!

    Since it’s a Premium theme we don’t have access to test it.
    Would you mind to share your copy with me under [email protected]?

    I’ll setup a testing machine using your theme to try reproduce the issue.
    Once I’m able to do it I can share that machine with my Development team and they will check how to fix.

    Thanks for your collaboration!
    Be safe!

    Thread Starter nc3man

    (@nc3man)

    Hi Deblyn – Thanks for responding. I think for you to set up a test mirror on your own would be a lotta work, but thanks for the offer! Also, our Benevolent Pro license is keyed to our live domain and our test domain.

    How about for starters, I give you full admin access to our test mirror? You can totally destroy it and it won’t harm a thing as we have backups of our test mirror and our live site has daily backups, which you won’t be affecting anyway.

    Let me know if that works and I can set up a full admin account for you at test.sdbikecoalition.org. I would also be available to load any debug code or whatever as necessary – I’m slightly hesitant to give access to our MySQL server and physical file server. If that is necessary I could set up both MySQL databases and files under a separate test account where you would have FULL access to do anything. I think starting off with getting into our backend and activating/deactivating Events Calendar would only take seconds to put in place and give you a better idea of the issue.

    Let me know – thanks again for reaching out!
    Karl Rudnick
    [email protected]

    Thread Starter nc3man

    (@nc3man)

    Deblyn – You may close this issue. It was solved on the Benevolent Pro side. It was a simple matter of updating the license key so that the latest Benevolent Pro update was available. We had changed our test mirror to a different test domain name and had failed to transfer the key to the new domain.
    Thanks for the offer to help.

Viewing 3 replies - 1 through 3 (of 3 total)
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