Wordfence will not connect Central to the site

We are using NginX

Hi @andyentre, thanks for your query.

I might need a little more information if that’s OK? Is this site showing under the Connection Issues tab or is it returning a different or specific error message that you could share with me here?

Thanks,

Peter.

Hi again @andyentre, I just thought I’d drop in some extra information for you to speed up your enquiry if the site is appearing in Connection Issues.

Head over to Wordfence Central, go to the Connection Issues tab. clear out the site appearing in this section.

Now go to your site and log in as an admin. Navigate to Tools > Diagnostics > Other Tests > Clear all Wordfence Central connection data. Clear the connection data and then from the Wordfence Dashboard, click on “Connect this site” in the Wordfence Central widget.

https://www.wordfence.com/help/central/connect/#troubleshooting-connection-issues also has some troubleshooting steps you could follow.

Thanks,

Peter.

Tried those, nothing worked

Cloudflare allowing it, yet your Plugin doesn’t connect.

Date
Action taken
Country
IP address
Service
07 Oct, 2020 11:21:25
Allow
United States
54.68.32.247
Firewall rules
07 Oct, 2020 11:21:24
Allow
United States
54.68.32.247
Firewall rules
07 Oct, 2020 11:21:24
Allow
United States
54.68.32.247
Firewall rules
07 Oct, 2020 11:21:00
Allow
United States
54.68.32.247
Firewall rules
07 Oct, 2020 11:20:58
Allow
United States
54.68.32.247
Firewall rules
07 Oct, 2020 11:20:58
Allow
United States
54.68.32.247
Firewall rules
07 Oct, 2020 11:14:46
Allow
United States
54.68.32.247
Firewall rules
07 Oct, 2020 11:14:45
Allow
United States
54.68.32.247
Firewall rules
1–8 of 8 items

Hi @andyentre thanks for the info.

Have you also tried creating an admin account in WordPress with the same email that you have used to register the Wordfence Central account? If not, please do so and once you have the account, sign in as that admin and try connecting from the Wordfence Central Status widget on the Wordfence Dashboard page.

If that hasn’t worked for you, could you please send us a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

Note: For the fastest response time, please make sure and add any information or questions directly to this topic and not the email address above unless asked.

Thanks,

Peter.

Hi @andyentre,

We haven’t heard back, so hopefully you were able to resolve the issue before needing to send the diagnostics over. If you ever need assistance with Wordfence in future, please don’t hesitate to start another topic and we’ll be glad to help out!

Thanks,

Peter