Wordfence, Sucuru or Quetta cant find and delete

  • Resolved mastersezer

    (@mastersezer)


    4 years, 4 months ago

    Hello,

    Google Ads found malware link on my website because of this i cant make
    promotion more. So i installed all this anti malware plugins but all doesnt find that. I dont know how i can find and delete that. Did someone help to find that or what can i do? Where and how i can find that links?

    Google answered me:
    Dear Advertiser,

    Thank you for contacting the Google Ads support center.

    I hope your day is going well.

    While checking your Google Ads account I see that your ads have been disapproved due to violating malicious or unwanted software policy of Google. I checked your website and identified the following malicious links that you need to remove:

    https://med***ee.com/pu-placer.js***

    You can consult a webmaster in order to remove the malicious links from your website. Please be informed your ads will be approved within 72 business hours after you remove the malicious links. However, if you want to speed up this process, then after removing the malicious links you can make a small change to your ads and click on submit. If there are not any other issues then your ads will be approved within 24 hours.

    [Per the Forum Guidelines we ask you NOT bump posts. We use the ‘no replies’ search on these forums regularly to find people who still need help. By bumping, you remove yourself from that list and make it HARDER for us to find you!]

    • This topic was modified 4 years, 4 months ago by Yui. Reason: links removed
    • This topic was modified 4 years, 4 months ago by Yui. Reason: do not bump please

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Thanks for reaching out.

    Forum support is voluntary and though we try to answer all questions here, we sometimes are unable to catch everything. If you need a faster turn around on support, you should consider a premium subscription.

    You emailed in to our team and I responded asking for some data that could be considered sensitive. Please respond to that email with the requested information and I’ll look at it and update this post.

    Tim

    Thread Starter mastersezer

    (@mastersezer)

    Thanks for answer Tim. I doesnt find an email from you? Did you sent me an e-mail?

    This has been sorted with the customer over email. I’m putting the summary of the issue here in case someone finds it in a search and wonders what happened.

    In my experience I have found that Google AdWords has a tendency to flag sites based on Malware or malicious URLs they have found on sites based on cached results. At times there never was malware there. The way you find out is that you receive an email from the Google AdWords team telling you they are removing your site from the program because of it. Often times you can clear this up by taking a breath, looking at the links they say are on the site, and then going to look at the page they say it is on.

    So, let’s say that Google AdWords say that a known malicious URL RandomHacker.com/badCode.js is on your web page yourdomain.com/TotallyInnocentPage.html.

    First open yourdomain.com/TotallyInnocentPage.html in your browser.

    Right click on the page and click ‘view page source’ (example is from Chrome. Yours may say something similar). If you don’t have right click enabled you can enter view-source: in front of the URL to see the code in Chrome. In the example above you would enter view-source:yourdomain.com/TotallyInnocentPage.html in the browser address bar.

    This will show you a page with the code that actually makes up the web page. Click the F3 button to open a search box on a Windows computer or Fn + F3 on a Mac.

    Our example bad URL was RandomHacker.com/badCode.js so you’d want to search for badCode or RandomHacker.

    If you find the malicious URL then you may need to clean the site. If you don’t find it, respond to Google AdWords and ask for a specific example of where the bad code is on the page. If it was falsely detected or from cached results the Google AdWords team has, then they usually respond and say it is all clean now and they close the case.

    This is what happened to this customer. Before you invest lots of money cleaning a site, make sure and check it. This can save you as lot of time and frustration. Again, this is not always the case but it’s worth it to check so you know what you have to do.

    Tim

    Thread Starter mastersezer

    (@mastersezer)

    Thanks for all!

    Hi Sezer,

    I would like to inform you that the specialist team has determined that your website is clean and free from malicious software. You can now run your ads. Please make a small change to your ads and submit them again if you want your ads to be approved faster.

    Thank you again for your patience and understanding. Have a good day. Stay safe.

    Feel free to respond to this email should you have any other concerns or questions.

    Sincerely,

    Ruslan

Viewing 4 replies - 1 through 4 (of 4 total)
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