Wordfence Scan Error

  • Resolved Tuppa

    (@my2424u)


    3 years, 6 months ago

    Hi, when I run wordfence it starts to scan then it fails and say the following:

    “Scan Failed
    The current scan looks like it has failed. Its last status update was more than 7 minutes ago. You may continue to wait in case it resumes or stop and restart the scan. Some sites may need adjustments to run scans reliably. Click here for steps you can try.”

    I have tried everything I can think of… I uninstalled all plugins leaving only wordfence and this still happens… I tried uninstalling wordfence and select options to delete table upon uninstall and then reinstall it and still happens… Please help

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  • Plugin Support wfpeter

    (@wfpeter)

    Hi @my2424u, thanks for reaching out to us.

    Can you do the following so I can get the information I need to help you?

    • Kill the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running)
    • Go to your Scan > Scan Options and Scheduling page and locate the “Performance Options”
      Set “Maximum execution time for each scan stage” to 20 on the options page
    • Click to “Save Changes”
    • Go to the Tools > Diagnostics page
    • In the “Debugging Options” section check the circle “Enable debugging mode”
    • Click to “Save Changes”.
    • Start a new scan
    • Copy the last 20 lines or so from the Log (click the “Show Log” link) once the scan finishes and paste them in the post.

    If this fixes the issue and scans run again, you can leave all the settings above except for “Enable Debugging Mode”. Otherwise, please drop us the last 20 lines of the log here and a diagnostic report to wftest @ wordfence . com. You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Note: For the fastest response time, please make sure and add any information or questions directly to this topic and not the email address above unless asked.

    Thanks,

    Peter.

Viewing 1 replies (of 1 total)
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