Wordfence scan error

Hey @kovels,

If they’re failing at some point, can you do the following so I can get the information I need to help you?

Kill the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running)

Go to your Scan > Scan Options and Scheduling page and locate the “Performance Options”

Set “Maximum execution time for each scan stage” to 20 on the options page
Click to “Save Changes”

Go to the Tools > Diagnostics page

In the “Debugging Options” section check the circle “Enable debugging mode”

Click to “Save Changes”

Start a new scan

Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log and paste them here

Thanks,

Gerroald

Hey Gerroald ,

Thank you so much for your reply. Adjusted the timing to 100 and now I am getting this:

[Jun 25 12:45:10] 6000 files indexed
[Jun 25 12:45:10] 6500 files indexed
[Jun 25 12:45:10] 7000 files indexed
[Jun 25 12:45:10] 7500 files indexed
[Jun 25 12:45:10] 8000 files indexed
[Jun 25 12:45:10] 8500 files indexed
[Jun 25 12:45:10] 9000 files indexed
[Jun 25 12:45:10] 9500 files indexed
[Jun 25 12:45:10] 10000 files indexed
[Jun 25 12:45:10] 10500 files indexed
[Jun 25 12:45:10] 11000 files indexed
[Jun 25 12:45:10] 11500 files indexed
[Jun 25 12:45:10] 12000 files indexed
[Jun 25 12:45:10] 12500 files indexed
[Jun 25 12:45:10] 13000 files indexed
[Jun 25 12:45:10] 13500 files indexed
[Jun 25 12:45:10] 14000 files indexed
[Jun 25 12:45:10] 14500 files indexed
[Jun 25 12:45:10] 15000 files indexed
[Jun 25 12:45:10] 15500 files indexed
[Jun 25 12:51:24] Scan stop request received.
[Jun 25 12:51:39] 15764 files indexed
[Jun 25 12:51:43] Scan terminated with error: Scan was stopped on administrator request.
[Jun 25 12:52:27] Scan terminated with error: Scan was stopped on administrator request.
[Jun 25 12:53:21] Contacting Wordfence to initiate scan
[Jun 25 12:53:23] Total disk space: 99.99 GB — Free disk space: 87.22 GB
[Jun 25 12:53:23] The disk has 89315.66 MB available
[Jun 25 12:53:24] Getting plugin list from WordPress
[Jun 25 12:53:24] Found 48 plugins
[Jun 25 12:53:24] Getting theme list from WordPress
[Jun 25 12:53:24] Found 5 themes
[Jun 25 12:53:25] 500 files indexed
[Jun 25 12:53:26] 1000 files indexed
[Jun 25 12:53:26] 1500 files indexed
[Jun 25 12:53:26] 2000 files indexed
[Jun 25 12:53:26] 2500 files indexed
[Jun 25 12:53:26] 3000 files indexed
[Jun 25 12:53:26] 3500 files indexed
[Jun 25 12:53:26] 4000 files indexed
[Jun 25 12:53:26] 4500 files indexed
[Jun 25 12:53:26] 5000 files indexed
[Jun 25 12:53:26] 5500 files indexed
[Jun 25 12:53:26] 6000 files indexed
[Jun 25 12:53:26] 6500 files indexed
[Jun 25 12:53:27] 7000 files indexed
[Jun 25 12:53:27] 7500 files indexed
[Jun 25 12:53:27] 8000 files indexed
[Jun 25 12:53:27] 8500 files indexed
[Jun 25 12:53:27] 9000 files indexed
[Jun 25 12:53:27] 9500 files indexed
[Jun 25 12:53:27] 10000 files indexed
[Jun 25 12:53:27] 10500 files indexed
[Jun 25 12:53:27] 11000 files indexed
[Jun 25 12:53:27] 11500 files indexed
[Jun 25 12:53:27] 12000 files indexed
[Jun 25 12:53:27] 12500 files indexed
[Jun 25 12:53:27] 13000 files indexed
[Jun 25 12:53:27] 13500 files indexed
[Jun 25 12:53:27] 14000 files indexed
[Jun 25 12:53:27] 14500 files indexed
[Jun 25 12:53:27] 15000 files indexed
[Jun 25 12:53:27] 15500 files indexed
[Jun 25 12:55:03] 15764 files indexed
[Jun 25 18:05:26] ——————-
[Jun 25 18:05:26] Scan interrupted. Scanned 0 files, 49 plugins, 5 themes, 0 posts, 0 comments and 0 URLs in 5 hours 12 minutes 4 seconds.
[Jun 25 18:05:27] Wordfence used 110.4 MB of memory for scan. Server peak memory usage was: 192.9 MB
[Jun 25 18:05:27] Scan terminated with error: The scan time limit of 3 hours has been exceeded and the scan will be terminated. This limit can be customized on the options page. Get More Information
Results Found (2)

I am working with a standard scan here, so unnecessary files should already be removed from being scanned , shouldn’t they?

Hey @kovels,

Can you please try adjusting the Time limit that a scan can run in seconds feature to see if it helps? You can find this in Wordfence > Scan > Scan Options and Scheduling > Performance Options.

https://www.wordfence.com/help/scan/troubleshooting/#scan-time-limit-exceeded

Please let me know how it goes.

Thanks,

Gerroald

• This reply was modified 4 years, 5 months ago by WFGerroald.

error: The Wordfence scanning servers are currently unavailable. This may be for maintenance or a temporary outage. If this still occurs in an hour, please contact support. [404]

• This reply was modified 4 years, 5 months ago by familysoq.
• This reply was modified 4 years, 5 months ago by familysoq.

Hey @kovels,

Are you still experiencing this? If so, I’ll bump the developers for their thoughts. Cn you send me a Diagnostics report so I can get a better overview of your environment? Please navigate to Wordfence > Tools > Diagnostics. Here you can select SEND REPORT BY EMAIL. Please include your www.remarpro.com username and update this thread after you’ve sent it.

Thanks,

Gerroald