Wordfence not scanning

  • Resolved muadmz

    (@muadmz)


    1 year, 2 months ago

    I installed wordfence and when I try to scan the site, it just stops scanning. It says the scan was stopped, even though I never stopped it. I deleted the plugin, re-installed it and tried again, the same issue.

    The page I need help with: [log in to see the link]

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  • Plugin Support wfmark

    (@wfmark)

    Hi @muadmz , thanks for reaching out.

    Could you please do the following steps for me:

    • Go to the Wordfence > Tools > Diagnostics page
    • In the “Debugging Options” section check the circle “Enable debugging mode”
    • Click to “Save Changes”.
    • CANCEL any current scan and start a NEW scan
    • Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log once the scan finishes and paste them in this post.

    Wordfence > Tools > Diagnostic > Debugging Screenshot

    This will help me see exactly what is happening when the scan fails.

    Additionally, can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,
    Mark.

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