Wordfence locked me out of my website

Hi @elnath78,

To regain access to your website, you can access your website via FTP and rename the following folder:

wp-content/plugins/wordfence/ -> wp-content/plugins/wordfence-old/

If you already have access to your website, I believe what might have happened is that IP addresses are not being obtained properly.

Can you check Wordfence -> Tools -> Live Traffic, to see which IPs are being blocked? And do the IPs match your IP address?

Dave

Hi @wfdave,

I think it had to do with some cache issue:

https://share.creoweb.it/e1d20e12.jpg

This error is showing server wide while logging in and/or updating plug-ins I did not use all my login attemp as password is saved in the browser, perhaps I entered a wrong 2FA (external plug-in) once but should have triggered a warning not locking me out already.

Hi again,

Yes, if even after you disabled Wordfence – and you’re still seeing the locked out message, this should be caused by caching.

When you have access to the dashboard again, can you look at Wordfence -> Tools -> Live Traffic, to see why you were blocked?

Dave

@wfdave

I sent the email to login, my point is that cache issue triggered this error, I entered 1 wrong 2FA and was loked out already?

You mentioned that you’re using an external 2FA plugin, I think that it may have conflicts with Wordfence’s rate limiting. So can you let me know what plugin you’re using for 2FA?

Also, What do you have for Wordfence -> All Options -> Lock out after how many login failures?

Dave

@wfdave

All good, I checked the logs and the cache isue was a separate, concurred issue. The lockout was due to logging-in using a missing user name. All good.