Wordfence Emails

Hey @berket13,

Can you please share some screenshots?

What browser and email client are you using? If you use a different browser and/or email client does it still lose its formatting?

Thanks,

Gerroald

Hi @wfgerald

Let me know if you can see the screenshot here:

https://snipboard.io/ymK6k9.jpg

it happens on outloook client and any browser. Doesn’t seem to matter where you view the email from.

Hey @berket13,

If you check it in a different email client does it still lose its formatting?

Thanks,

Gerroald

Yes it doesnt seem to me matter what the client is, formatting is lost

Hey @berket13,

Can you please send me one of the emails that you’re having the issue with? You can send it to [email protected]. If you do, please include a link to this ticket, your www.remarpro.com username and update this thread in case the email is lost.

Thanks,

Gerroald

@wfgerald email sent

Hey @berket13,

I can’t seem to find the email. Can you please resend and address me in the subject field?

Are you using any plugins to assist with email? Can you also share a list of your plugins when you send the email?

Thanks,

Gerroald

@wfgerald sent it again

Subject is: @wfgerald as support forum

Please let me know

its coming from an outlook.com email

Hey @berket13,

Thanks, I was able to find it.

Were there any additional plugins, updates, or configurations around the time this started happening that you’re aware of?

If you send a test email is its formatting lost as well? You can test this by navigating to Tools > Diagnostics > Other Test, which is at the very bottom of the page. You’ll notice two options to send test emails.

Send a test email from this WordPress server to an email address
Send a test activity report email

If so, can you test for a conflict by disabling all other plugins and send the test emails to see if the formatting is still lost? If it isn’t, reactivate the plugins one at a time while sending the tests each time to find the culprit(s), if any.

Please let me know what you find.

Thanks,

Gerroald

Hey @berket13,

We haven’t heard back from you in a while, so I’ve gone ahead and marked this thread as resolved.

Please feel free to open another thread if you’re still having issues with Wordfence.

Thanks,

Gerroald