Wordfence disappears

I see that it also disappeared from Wordfence Central although in the pllugin panel it appears as connected.

I found this .htaccess in / wp-includes.

=========================================

<Files wp-tinymce.php>
allow from all
</Files>
<Files ms-files.php>
allow from all
</Files>

<Files wp-tinymce.php>
Allow from all
</Files>
<Files ms-files.php>
Allow from all
</Files>

<FilesMatch “\. (? I: php) $”>
<IfModule! Mod_authz_core.c>
Order allow, deny
Deny from all
</IfModule>
<IfModule mod_authz_core.c>
Require all denied
</IfModule>
</FilesMatch>

<Files wp-tinymce.php>
<IfModule! Mod_authz_core.c>
Allow from all
</IfModule>
<IfModule mod_authz_core.c>
Require all granted
</IfModule>
</Files>

<Files ms-files.php>
<IfModule! Mod_authz_core.c>
Allow from all
</IfModule>
<IfModule mod_authz_core.c>
Require all granted
</IfModule>
</Files>

Hi @vitodumas,

If no other users with administrative access to your site could have been disabling/deleting Wordfence themselves, some hosts have been known to restrict the installation of our plugin without our knowledge. I don’t think there are any issues with the .htaccess contents above either.

I have not seen cases of Wordfence behaving like this by this itself so please check in with your hosts’ support channels to see if there are any issues with running Wordfence on your hosting plan. In these cases, we usually like to reach out to see whether a resolution can be found as Wordfence is a preferred security plugin for many WordPress users.

Let me know what you find out!

Peter.

Hi.

I am the sole administrator.

I had wordfence for years. First licensed, then without, and now again with one.
Wordfence is well known in hosting and they would never block it.

Also, it does not appear as disabled. Directly disappears from the list of installed plugins.

When I want to install it, he tells me that he can’t because the directory already exists. So I rename it and reinstall it. Luckily it takes the configuration that I already had, as it is in the database.

It is the second time it has happened in less than a month even though I have had it since 2013.

Thanks for answering

Hi @vitodumas,

That is a certainly unusual occurrence to happen without host intervention, although I have also seen hosts disable Wordfence during a period of updates or site maintenance then forget to reenable it on some client sites afterwards – which could explain why the folder was still there and had to be renamed – but that’s an uncommon one.

As you mention having a license again now, I recommend that if you are a Premium Wordfence Customer, I recommend opening a support ticket at https://support.wordfence.com. They will be able to assist you faster and more efficiently in future. The forums are solely for the free version to be discussed.

You can also access premium support via the Help menu item in the plugin, Help link on the plugin’s Dashboard page, on our documentation homepage or via the HELP link in the footer of all wordfence.com pages.

If this happens again now that you’ve reinstalled Wordfence, that route should be available to you in future so that it can be looked into again.

Thanks again,

Peter.