Wordfence blocking page updates?

  • Resolved lukefive

    (@lukefive)


    5 years, 1 month ago

    Our client’s site has been stable for about a month. Now, we can’t make changes on the splash page. When I make a text change to body text, and click Update to save, I see “Server Error (403 error)”

    Things I tried:

    • Checked cPanel errors – no 403 showing up
    • Have PHP 7.1
    • Have latest versions Elementor, WordPress & Neve theme
    • Checked file/directory permissions / all 755 or 644
    • Purged the cache in WP-Admin
    • Checked the htaccess file for any “deny” verbiage
    • Checked the wp-config.php file for any restrictions
    • In Troubleshooting mode, deactivated all plugins except Elementor.
    • Changed theme to default, problem persists.
    • Edited the wp-config.php to … 
      define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define(‘WP_DEBUG_DISPLAY’, false);
@ini_set(‘display_errors’,0);
define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

    SiteGround tech support insists this is not them. Elementor support docs suggest problems with our security plugin.
    NOTE: The separate ‘Privacy’ page *is* responsive to text changes.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey @lukefive,

    Just to be certain, does disabling Wordfence resolve the issue?

    If so, it sounds like there is something that you are doing that is triggering a rule in the Wordfence Firewall. Please try setting the Wordfence Firewall to “Learning mode” and repeat the action that was blocked. You can set this on the Firewall > Firewall Options page. When the blocked action is repeated, an entry should then be placed in the “Whitelisted URLs” section of the Firewall Options page. If you can see the entry being added there it should then be fine to set the Firewall back to “Enabled and protecting”.

    https://www.wordfence.com/help/firewall/learning-mode/

    Thanks,

    Gerroald

    Thread Starter lukefive

    (@lukefive)

    @wfgerald Disabling Wordfence let me save the edit!

    It added a new whitelisted entry for today ( /wp-admin/admin-ajax.php request.body[actions] ).

    Thank you.

    Hey @lukefive,

    Thanks for the update, and happy to hear that did the trick!

    Please let us know if anything else comes up.

    Thanks,

    Gerroald

Viewing 3 replies - 1 through 3 (of 3 total)
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