Wordfence Blocking my IP

  • Resolved stellarnetwork

    (@stellarnetwork)


    4 years, 1 month ago

    Hi there,

    For a few days now, my IP has been blocked from accessing my website and the WordPress control panel. My IP is Whitelisted and is not showing up in the Block list. I have restarted the server, but am still unable to access my website.

    Error:
    Your access to this site has been limited by the site owner
    (HTTP response code 503)

    Really unsure how to unblock myself considering my IP is not even showing as blocked.

    Thanks

    EDIT: It is also worth noting the “Send Unlock Email” does not actually work. I enter the correct email… I receieve no email, and have not done for a number of days now.
    Block Reason: Blocked by login security setting

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter stellarnetwork

    (@stellarnetwork)

    EDIT: It is also worth noting the “Send Unlock Email” does not actually work. I enter the correct email… I receieve no email, and have not done for a number of days now.

    Plugin Support wfpeter

    (@wfpeter)

    Hi @stellarnetwork, sorry to see you’re having trouble with being blocked.

    It sounds like your site is potentially detecting visitor IPs incorrectly and a block for one visitor will result in a block for all including yours. As you mention checking to see if your IP is blocked, I assume you know how to regain access after a block. Let me know if not and I’ll provide some further instructions.

    We don’t generally recommend allowlisting IPs under most circumstances as it will bypass all Wordfence security, with a password reset or account management page this could be quite risky.

    Once Wordfence is activated again, take a look at Live Traffic to see if all logins and logouts seem like they have the same IP address.

    If they do, look at Wordfence Dashboard > Global Options > General Wordfence Options > How does Wordfence get IPs and cycle through the options there until it displays the IP address you discovered on https://www.whatsmyip.org/. That will be the setting you need to use going forward, so click the SAVE button once you’re done.

    If you are not receiving emails, the unlock emails actually come from your website and not our servers. If you aren’t getting emails then you might want to check:

    • The emails (they come from [email protected]) are getting sent to your junk mail folder by your email client or provider. Make sure and whitelist or add your website to the list of safe domains so you get emails consistently.
    • Your web server is having a problem with the email software on it. This isn’t like regular emails you send and receive, but rather server alert messages. Usually, a restart of postfix or sendmail (whichever is installed) can fix it. Your hosting provider may need to help with this.
    • Your hosting provider has disabled SMTP from the server for some reason like preventing the server from being used to spam people.
    • You have a third party plugin for sending emails with another service, like Gmail, which isn’t working. Reaching out to the plugin author for support can help.

    Let me know how you get on!

    Thanks,

    Peter.

Viewing 2 replies - 1 through 2 (of 2 total)
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