Wordfence blocking BeBuilder

  • Resolved maxokc

    (@maxokc)


    3 months ago

    Hello,

    I have a problem with opening a bebuilder, when I try to edit the page I got the screen with error 403 and wordfence message.

    The same message is with plugin activated and deactivated. Please see the screenshot.

    What could be the issue?

    Regards,

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @maxokc, thanks for sending over the message you’re seeing.

    I have seen false-positives using “BeBuilder” plugin before so it’s likely normal operation of the plugin is being mistakenly detected as unsafe.

    For that customer, putting Wordfence in?Learning Mode?helped allow the action. From the Wordfence Dashboard click on?Manage WAF. Then you will see?Basic Firewall Options > Web Application Firewall Status. Change the option to?Learning Mode. You could then attempt to update your site again to teach Wordfence the request is normal and should be allowed in future. After your testing, switch the WAF from Learning Mode back to?Enabled and Protecting?to see if it continues to work.

    Let us know how you get on!
    Peter.

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