Viewing 13 replies - 1 through 13 (of 13 total)
  • Same here

    And here.

    Add me to the list. All worked fine until today. My office began getting a numerous amount of calls about customers not being able to access the site. Wordfence was auto updated last night and brought down ALL of my businesses websites. Renaming the WF directory allowed me to get my sites back online.

    Would like a fix ASAP, and yes I am a paying WordFence customer…..

    AND I am disabling auto-update for WordFence. This is not the first time I have had to do this…

    me too…

    Plugin Author WFMattR

    (@wfmattr)

    Hi all,

    (I’ve copied my reply from a similar post, here.)

    Sorry for the trouble in updating Wordfence on your sites. Our dev team is looking into this. We’ve found that if you have multiple sites in a single hosting account and the firewall optimization was only completed on some of the sites, and only some of the sites have been updated, that may be the cause.

    Specifically, if you have sites in your hosting account folders like this:
    /home/user/public_html/ (firewall optimized, still running 6.1.10 or earlier)
    /home/user/public_html/site2.com/ (firewall not optimized, updated to 6.1.11)

    Then, the site2.com could have this issue because the firewall from the first site in the public_html directory is running before the newer version of Wordfence in the site2.com subdirectory.

    If your sites are set up like that:
    * Update the Wordfence installation on the first site (in public_html/ in the example above), and the sites in the subdirectories should work normally.
    * Alternately, you can temporarily remove the firewall optimization on the first site, so sites in subdirectories will not have part of the older version pre-loaded.

    If your sites are not set up like that:
    * Create a separate post in this forum instead of replying to this one, so we can work through the details of your site if there is another cause. Please include specifics of the sites, like subdirectory names — you can replace actual domain names with ‘domain1.com’ and similar. (To make a new post, click here and use the form at the bottom of the page.)

    -Matt R

    Matt R – I’ve added a new post.

    I have started a new thread as well

    took my site down too – single site. nothing non-standard.

    took site down. Forced to deleted WordPress plugin directory to restore operation.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Someone opened this thread for support, let’s not flood their support requests with ‘me too’ posts. If you want support then please open a new thread, otherwise you need only follow the support given in this thread.

    Ditto. Took down an addon site. Strange thing is it worked fine on all other sites including primary site. Easiest fix was to go into cPanel and delete Wordfence in the plugins folder. Good thing I also have All In One installed.

    Get the 6.1.12 update just released. That fixed my issue and for many others.

    Plugin Author WFMattR

    (@wfmattr)

    Hi all,

    Version 6.1.12 should fix this issue for anyone who has not resolved it yet. There was an additional case with individual sites (without subdirectories) that could also cause it.

    If anyone still has issues with this, please create a new post by clicking here and using the form at the bottom of the page. Thanks!

    -Matt R

Viewing 13 replies - 1 through 13 (of 13 total)
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