WordFence API error: The Wordfence key you’re using is not in a valid format.

  • Resolved wooassist

    (@wooassist)


    6 months, 2 weeks ago

    When trying to run a scan we get this error

    WordFence API error: The Wordfence key you’re using is not in a valid format.

    we even tried to generate a new free key but still get the same error. we are using the latest version of the plugin.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    Hi @wooassist,

    Thank you for reaching out.  Depending on when the new key was requested, there may be an issue with the new key used.  Can you please try performing a full reinstall, removing the existing Wordfence tables, and use another new key?

    First, make a backup of your website. Then, go to Wordfence > Tools > Import/Export Options and use the Export Wordfence Options button. Save that string in order to restore your settings after the reinstall.

    At that point, go to the Plugins area and deactivate Wordfence. Once you deactivate, a prompt will appear and you can use the bottom option to “Delete all Wordfence tables and data” and then click Deactivate. After that, delete the Wordfence plugin.? You can go to Add New Plugin at the top and search for and install Wordfence again. Activate it using a new license key. Once activated, go to Wordfence > Tools > Import/Export Options again and import your settings string.

    Let us know how it goes!

    Thanks,
    Margaret

Viewing 1 replies (of 1 total)
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