• Resolved aamarsyed

    (@aamarsyed)


    Hello,

    I have recently installed plugin and when I tried to repair or delete the infected files WordFence API error: An error occurred trying to open the requested file.

    Can anyone help

    The page I need help with: [log in to see the link]

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  • Plugin Support wfpeter

    (@wfpeter)

    Hi @aamarsyed, thanks for reaching out to us.

    The?WordFence API error?message comes from our server. The reason for the message is that the?file you may be trying to find differences or repair doesn’t exist in the www.remarpro.com repository. This may be because it’s not an official file of the plugin, or the plugin has been installed from a third-party source, so we can’t find that plugin’s files on our servers. The?View File?button may work because that uses the local file, but anything else needs both the local copy, and the official version found on our servers.

    To give more specific advice, it looks like you can install Redux framework via Git, so old files from a previous version can remain on your site and should no longer be there. These may need to be removed manually via FTP or file manager.

    Thanks,
    Peter.

Viewing 1 replies (of 1 total)
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