Wordefence can’t finish the scan

  • Resolved hankseifert

    (@hankseifert)


    6 months, 1 week ago

    The Word Fence scan times out. I’ve tired some of the recommended adjustments and the Deam-Host support also tried to adjust settings. The error is, ” Details: The scan time limit of 3 hours has been exceeded and the scan will be terminated. This limit can be customized on the options page.” This is a new issue as of a week ago.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    Hi @hankseifert,

    Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Please also review our troubleshooting documentation for Scan time limit exceeded at https://www.wordfence.com/help/scan/troubleshooting/#scan-time-limit-exceeded to check if any of the suggested adjustments are helpful for your site.

    Thanks,
    Margaret

    Plugin Support wfmargaret

    (@wfmargaret)

    Hi @hankseifert,

    Thank you for sending us those diagnostics.? If you’re still having issues with your scan, I have a few suggestions I’d like to make.

    Since you’re using Cloudflare, please ensure you’ve configured Cloudflare to allow connections from your site’s server back to itself.  Our guide on that is here: https://www.wordfence.com/help/advanced/compatibility/ 

    Settings over 60 for the max_execution_time have been known to cause issues in the past.? Please set max_execution_time = 60 or 30 in php.ini.

    Please set WP_MEMORY_LIMIT to 256M or 512M in wp-config.php. WooCommerce, for example, recommends 256M minimum, so if you also have many hits on the site at once during a Wordfence scan, a lower limit here could be reached fairly easily. Your PHP memory_limit value should be set to the same or higher to accommodate this change otherwise there won’t be enough room for WordPress to use the higher value it is requesting.

    Please enable Use only IPv4 to start scans in Scan > Scan Options and Scheduling > Advanced Scan Options.? Be sure to Save Changes.

    If scans are still failing after implementing those suggestions, I’d like to get a debugging log from you.  If you could do the following steps for me:

    • Go to the Wordfence > Tools > Diagnostics page
    • In the “Debugging Options” section check the circle “Enable debugging mode”?
    • Click to “Save Changes”.
    • CANCEL any current scan and start a NEW scan
    • Click the “Email Activity Log” link once the scan finishes and send that to wftest @ wordfence.com and respond here after you have sent it.

    Wordfence > Tools > Diagnostic > Debugging Screenshot

    This will help me see exactly what is happening when the scan fails.

    Thanks,
    Margaret

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Wordefence can’t finish the scan’ is closed to new replies.

Tags