Wooreer Not Saving Settings

Hello, thank you for submitting a support ticket. In order for me to better understand the issue you’re experiencing, I would greatly appreciate it if you could provide me with more information.

Would it be possible for you to provide me with a screenshot of the error message you’re seeing, or a screenshot of the page after you click the submit button? This will help me to diagnose the issue more quickly and provide you with a solution.

Thank you in advance for your help, and please let me know if you have any questions or concerns.

I hope this helps! Let me know if you have any other questions.

I’d be happy to, except there is nothing to show. You fill in the settings for the distance shipping rate, click save, and then when you open it again it’s empty.

There’s no errors showing, so I’m not sure what I can offer you. It’s also on a live site so I can’t give you access. I was hoping you’d have some debug I could get for you or there would be something common that causes this etc.

Any ideas?

Well, I a afraid I cloud not help without any error message that showed or written in the log file. Perhaps if you try to create a new instance or re-install could solve your problem.

I appreciate there’s not much to go on, but I’ve disabled everything other than Woocommerce, tried the default theme, etc. Unfortunately, if it’s not giving any errors then there’s not much I can do to provide you with anything either.

It’s a shame but I’ve had to give in and use the Woocommerce Distance Rate Shipping plugin. I hate using their ones and always prefer indie plugins but if neither of us can see anything to work from quickly, I need to just push on with a working solution.

Thanks anyway, and I hope this was just an isolated incident for you.

This happens to our customers too. We use this plugin across 15 sites and they all have this problem.

Just go slow. Save and re check again until it saves.