Woopayments : Credit card not showing

  • Resolved fernandoortigosa

    (@fernandoortigosa)


    10 months, 3 weeks ago

    Hi, I have just inherited a webpage for maintenance (still missing some data) and yesterday the credit card payment method stopped working in the payment page.

    It says “Perdon, parece que no estan disponibles los metodos de pago para tu ciudad. Contacta con nosotros para darte mas opciones.” (Spanish). Meaning something in the lines of “Sorry, it seems there are no available payment methods for your city. Contact us for more options”.

    I’m almost a complete newb at wordpress (I’m quite experienced with web developing, but mainly with Java and other technologies -DJango, RoR, AngularJs, Vue so I suppossed I would be able to deal with this).

    The system status report is here:
    https://gist.github.com/Sabandijor/29417d2887a3c45cb8fb55da1f2f6bf1

    This is the woopayments log for today:
    https://gist.github.com/Sabandijor/8c8a29d8c406eca5394d26b21f682dc0

    Fatal errors (seems there are not many):
    https://gist.github.com/Sabandijor/7b46ae165210bfa1a1d87a655f4064da

    I have tried disabling almost all plugins but the woomarket ones and it didn’t solve the problem, also updated everything I could (without editing files manually) and it didn’t solve it neither.

    Thanks a million in advance.

    • This topic was modified 10 months, 3 weeks ago by fernandoortigosa. Reason: Spelling mistakes

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter fernandoortigosa

    (@fernandoortigosa)

    Update: It seems it is actually working, but not on Firefox.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @fernandoortigosa

    It says “Perdon, parece que no estan disponibles los metodos de pago para tu ciudad. Contacta con nosotros para darte mas opciones.” (Spanish). Meaning something in the lines of “Sorry, it seems there are no available payment methods for your city. Contact us for more options”.

    I ran tests on Firefox, Chrome, and Safari, and this message appears on all browsers.

    Fatal errors (seems there are not many):
    https://gist.github.com/Sabandijor/7b46ae165210bfa1a1d87a655f4064da

    This error is related to the Elementor Pro plugin. The error message indicates that the system cannot find or open the ‘plugin.php’ file in the Elementor Pro directory. To troubleshoot this, either contact Elementor Pro support or reinstall it.

    This is the woopayments log for today:
    https://gist.github.com/Sabandijor/8c8a29d8c406eca5394d26b21f682dc0

    Everything seems fine, but it appears your site doesn’t have an SSL certificate. You’ll need one for WooPayments to work properly. Could you try installing an SSL certificate and see if that resolves the issue?

    Most hosting providers offer free SSL certificates. You should be able to install it directly from your hosting panel at no extra cost.

    If the issue still persists after installing SSL, you can run a conflict test to help you identify the cause of the issue. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how that goes for you.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @fernandoortigosa

    I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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