WooPayments connection for multiple sites

  • Resolved gebar

    (@gebar)


    1 month, 2 weeks ago

    Hi. When you build more than one WordPress-WooCommerce eshops (in my case, three, on different domains), should you use three different connections for WooPayments (and WordPress.com) or only one?

    It seemed reasonable to have different connections for different domains, and that’s what I did, although all three were connected to the same bank account on Stripe.

    However, this created problems. When I try to login to one of the first two sites, I am redirected to the last one. Or I may be logged in to one site and the admin name be for another site.

    Eventually, WooCommerce produced a message to the effect that I have two (not 3) connections and I should either transfer the 1st to the 2nd, or disconnect them so that they will be independent (not absolutely sure about the details, the message appeared only once and now it does not appear again).

    I chose the second option of independent connections, but then I was redirected to a Jetpack login, which said the username does not exist.

    So I come back to my initial question. Three different eshops should have 3 different connections or only one? And how can I fix thing now without erasing all three installations and starting over? (I could also do that, the sites are not live, but I need to now how I should handle the Woopayment connections for the new installations.)

    (By the way, clarification on this matter should perhaps be added to the Woo setup wizard.)

    Thanks in advance for any help.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter gebar

    (@gebar)

    Some additional info.

    (1) When I say I made different connections, I mean with different username, password and email for each one.

    (2) At the Jetpack login, I am not sure about the “Username does not exist” message. I may had beeen “Username already exists, choose a different one”.

    (3) All three sites are in a shared hosting environment and have the same IP. Could this be causing the confusion?

    Thread Starter gebar

    (@gebar)

    No takers, I see.

    So, let’s make things clear. Of course I cleared cache and cookies, disabled all plugins, activated Storefront, and tried with other browsers and incognito windows.

    Finally I was able to log in to all three sites after deleting WooCommerce, Woo Payments and Jetpack. However, when I installed them again, the problem occurred again.

    After searching, I found out that the message mentioned above is the Woo Safe Mode. This is the problem, and according to the documentation, it happens when “Your site was created with Bitnami, Amazon Lightsail, or similar services.”

    So, can you at least confirm that it also happens if your sites were created with Softaculous?

    (If yes, then it should be mentioned first in the documentation, as Softaculous is by far more widespread than the other two.)

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello gebar,

    Thank you for contacting WooCommerce support.

    I understand your question is related to WooPayments and managing multiple accounts across different domains.

    Since this involves account-related issues, I recommend creating a ticket through your WooCommerce.com account. Our Happiness Engineers will be able to assist you with resolving the connection problems and provide guidance on how to handle WooPayments for multiple sites.

    Please share your ticket number with me here so I can make sure there is a follow-up.
    Feel free to reach out if you have any other questions in the meantime!

    Best regards.

    Thread Starter gebar

    (@gebar)

    Curious, I was not notified of your reply.

    Anyway, thanks.

    No need for a ticket. After I removed (not deleted) the three installations from Softaculous, everything works fine. So I would suggest you add Softaculous to the systems that create problems for woocommerce and woopayments in your documentation, and add it first, before Bitnami and Amazon. It is much more common than the other two.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello gebar,

    Thank you for your reply.

    It’s possible the email landed in your spam or a similar folder.

    We haven’t received any reports related to WooCommerce installations from Softaculous.
    The issue you experienced may be specific to your server environment.

    Would you like to explore this further and troubleshoot?
    I’d be happy to assist if you’d like to dig deeper.

    Best regards.

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hello! Since we haven’t received a response, I’ll mark this conversation as complete. We’re here to help whenever you’d like to pick things back up.

Viewing 6 replies - 1 through 6 (of 6 total)
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