Woopayments anti fraud

Hi @comptedev,

Could you please provide us with a screenshot (after redacting sensitive customer information) of your order notes and the payment on the payments section in your WP Admin so that we can see what you are describing?

If you don’t already have a screenshot service installed, here are a few free options:
https://snipboard.io
https://prnt.sc/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/.

In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

In the mantime I’m also sharing you our fraud protection settings documentation for your consideration: https://woocommerce.com/document/woopayments/fraud-and-disputes/fraud-protection/.

Thanks!
-OP

• This reply was modified 7 months, 2 weeks ago by omarfpg a11n.

hi , Thanks for your feedback

System Status Report : https://paste.mozilla.org/p4oSJo5D
Fatal error logs : 0 logs

screenshot :

https://prnt.sc/N4GzltYCoHgd
https://prnt.sc/VUzsWVyeESc9
https://prnt.sc/I2X_6fooYevk
https://prnt.sc/b7vE0dK4UtcH

cordialy

Hi @comptedev,

Thanks for sharing further details.

my question is there a bug with the extension or is the verification procedure extremely long?

We haven’t received any bug reports related to this. However, the review process can sometimes take a bit of time.

Additionally, to have a closer look, please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thanks!

hi , thank you for your reply. I solved the problem, I contacted the customer of the order. the customer entered an incorrect code sent by SMS from her bank. This is why anti-fraud cannot change statuses.

The customer is going to place an order.

have a nice day and thank you for your help

That’s great to hear! Thanks for letting us know the issue is now resolved @comptedev. We’re happy to help, so please feel free to reach out to us again if you have any other questions.