Woopayments: Account suspended

Hi there @divinesenteurfr,

I’m sorry to hear about the issue you’re experiencing with your Woopayments account. It sounds like there may be a discrepancy between the status shown on your dashboard and the actual status of your account on Stripe.

So that we can be able to assist you even further, please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

I have already opened several tickets, with prints and emails, but without success in getting explanations. I contacted Stripe Express, they informed me that everything was ok with the account, I just needed to send the document, but I have already resolved this problem.

Hi @divinesenteurfr,

Thanks again for getting back to us.

I have already opened several tickets, with prints and emails, but without success in getting explanations

Could you please confirm that you opened the ticket with us as I had suggested above? If you did, one of our Happiness Engineers will reach out to you as soon as possible to share a way forward.

I just needed to send the document, but I have already resolved this problem.

Thank you for sharing an update. I’m glad to hear you were able to solve the problem from your end. If you don’t mind, could you please share the steps you took to solve the problem so that if another member of the community faces a similar issue, they may know which steps to take.

As for the shared image, could you please share more details on it? I find it confusing as you said you’ve already been able to solve the issue?

Looking forward to your reply.

Hi @nickoad,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.