• Resolved Ahmad

    (@fazeel84)


    Dear WooCommerce Community,

    I hope this message finds you all well. I am reaching out here because I recently encountered an issue with my WooCommerce store and Woopayments integration.

    After creating my store and setting up Woopayments, I was excited to launch my online business. However, to my surprise, I received a notification just one day later, stating that my account has been permanently suspended. This has left me quite concerned and seeking guidance from the experienced members of this community.

    I have already submitted a support request to the Woopayments team a few days ago, but regrettably, I have not received any response as of yet. I am eager to understand the reason behind the suspension as I made sure to provide all the necessary details accurately and promptly. It is worth mentioning that there hasn’t been any transaction, not even a test one, on the platform yet.

    As a passionate entrepreneur, I am committed to delivering a seamless shopping experience to my customers, and I truly value the benefits that Woopayments can bring to my store. Therefore, I kindly request your valuable insights and assistance in resolving this matter. If anyone has encountered a similar situation or knows of a possible solution, I would greatly appreciate your advice.

    I am looking forward to the collective wisdom of this community, and I genuinely hope to find a resolution that allows me to continue using Woopayments for my online store.

    Thank you for your time and consideration.

    Best regards,

    Ahmed

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Chris M. – a11n

    (@csmcneill)

    Howdy @fazeel84,

    Thank you for reaching out!

    I’m unable to locate your correspondence about your account with what little information we in your post. If you can provide us with the interaction number, we’ll be able to locate the ticket on our end and respond to you there.

    Lastly, given the sensitive nature of payments accounts, we will not be discussing further details about your account here.

    Looking forward to hearing from you!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    It’s been a while since you responded, so I’m marking this as resolved – we’ll be here if/when you need us.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘WooPayments’ is closed to new replies.