WooLentor is not working correctly

  • Resolved steeley1

    (@steeley1)


    2 years, 5 months ago

    Hi there

    WooLentor is no longer working properly. If you go to my store and click on any product, the variant price selection has disappeared, so you cannot make purchases, the same thing happens on my home page too.

    I deactivated all my plugins one by one to discover the issue with the WooLentor plugin.

    Please help
    Thank you
    Steeley

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hi Steeley,

    Thank you very much for reaching out to us ??

    I think you have somehow missed including the “Add to Cart” button widget on the template you built for the single product page.

    Here is a screenshot of the widget: https://tppr.me/MVClT

    Could you please check the template and make sure if the widget is there?

    Also, please check if the action button for the “Universal Product Layout” widget is disabled. If so, make sure to keep that option enabled. Here is a screenshot for your convenience https://tppr.me/YF7K8

    If the issue still persists after that, then it would be great if you contact us on our support website https://woolentor.com/contact/

    Our support team will assist you in solving the issue.

    Best regards,
    Tarek

    Thread Starter steeley1

    (@steeley1)

    Hi Tarek

    Thank you for getting back to me so quickly.

    I’m not using and don’t want to use the single product page. Everything was working perfectly for weeks with the visible dimensions drop-down selection and basket button, what has changed?

    When I disable Woolentor, visitors can select their dimensions and add items to the basket.

    Thank you

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hi Steeley,

    The pleasure is all mine ??

    Even though you are not interested in using a template for the single product page, the page you shared with us seems to be built using a template.

    The template has some widgets added to it, except the “Add to Cart” widget. Here is a screenshot for you to understand: https://tppr.me/fSHIb

    Could you please check the page shown in the screenshot below and see if a template has been assigned somehow for the single product page?

    Screenshot – https://tppr.me/9CwQ0

    It would be better for both you and us if you could contact us via the support website ??

    https://woolentor.com/contact/

    Kind regards,
    Tarek

    Thread Starter steeley1

    (@steeley1)

    Hi Tarek

    Thank you again.

    You are absolutely right I must have selected the single-page product by mistake. Thank you so much for your help and guidance. Everything is now working beautifully.

    Regards
    Steeley

    • This reply was modified 2 years, 5 months ago by steeley1.
    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hi Steeley,

    You are so very welcome ??

    Happy to hear that everything is now working properly.

    Best regards,
    Tarek

Viewing 5 replies - 1 through 5 (of 5 total)
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