woocommerce_payment_complete not firing

Hello @ezoulou

Could you share a sample of the code you are using? I will pass it to our developers so we can take a closer look and help you resolve this.

Looking forward to your response.

Kind Regards,

Krystian

Thanks for your quick response.

Here is the code I use in a plugin :

// DOES work backend

add_action('woocommerce_order_status_completed','chronopost_return_check');

// SHOULD work frontend

add_action('woocommerce_payment_complete', 'chronopost_return_check');

function chronopost_return_check($order_id) {

...

}

Hello @ezoulou

It looks like this might be a bug on our end. The woocommerce_payment_complete hook should work, but in this case, it may not be triggering as expected.

As a workaround, we recommend using one of the woocommerce_order_status_ hooks, similar to how you’ve implemented it for woocommerce_order_status_completed. If the action needs to occur when the payment is captured, woocommerce_order_status_processing could be a good alternative.

In the meantime, I will log this issue for our developers so they can investigate and potentially include a fix in an upcoming update.

Let me know if you have any further questions.

Kind Regards,

Krystian

Thanks for your honest answer.

I already did try alternative hooks like woocommerce_order_status_processing or woocommerce_order_status_completed but without success.
Will try again and get back to you.

Regards