WooCommerce with Inventory Management System

Hi @elqualeb

Thanks for reaching out!

I understand that you are using the ecomdash for WooCommerce plugin in managing your inventory, however, WooCommerce does not receive stock updates coming from the plugin, is that correct?

These forums are meant for general support with the core functionality of WooCommerce itself. Since you are using a third-party plugin which is outside the scope of our Support Policy, it would be better to reach out to the developers of the plugin for further assistance here:

https://www.web.com/knowledge

I believe my WooCommerce stores are having the same issue as @elqualeb, which started a couple days ago.

Ecomdash is unable to sync inventory levels with WooCommerce anymore when syncing a variable product. However, Ecomdash is able to properly sync a simple product’s inventory level with our WooCommerce stores.

When an Ecomdash SKU is not a child product and attempting to sync with a WooCommerce child SKU, Ecomdash sends this message: “Ecomdash was not able to successfully connect to your WooCommerce Site and saleschannel id: ######. We recommend double-checking that our IP Address have been Whitelisted.”

If both Ecomdash and WooCommerce SKUs are child SKUs, Ecomdash sends this message: “Updated Quantity to ## for WooCommerce Storefront: [My Store]”

However, in both cases, the inventory levels in WooCommerce don’t update. After chatting with Ecomdash, they directed me to ask WooCommerce for support.

Ecomdash has this page explaining what IP Addresses need to be whitelisted on a sales channel (WooCommerce): https://support.ecomdash.com/hc/en-us/articles/360002220931-Ecomdash-IP-Addresses. If this is a solution, how does one whitelist these IP Addresses in WooCommerce? Ecomdash was unable to provide support for how to do this.

Hi there @dugano ??

how does one whitelist these IP Addresses in WooCommerce? Ecomdash was unable to provide support for how to do this.

Thanks for reaching out! I understand this is a two-part question.

For the part about whitelisting IP Addresses, feel free to have a look in this article, as it has to do with WordPress, rather than with WooCommerce.

Additionally, kindly note that, since these forums are meant for general support with the core functionality of WooCommerce itself. Since you are using a third-party plugin which is outside the scope of our Support Policy, it would be better to reach out to the developers of the plugin for further assistance here:

https://www.web.com/knowledge

I hope that helps!

Good morning,
Has anyone found a resolution as I have whitelisted everything that ecomdash told me to do. I have did all the steps they requested. They said to go to Woocoomerce. Woocommerce sends me back to Ecomdash. I’m ready to go searching for a new inventory platform since it no longer updates the inventory on my website. It works for Etsy, Ebay, and other platforms so it is clearly and issue with WordPress or Woocommerce.

Not sure where to go from here. If anyone has any suggestions or found something that worked, please let me know. Thank you!

I talked to my hosting provider (Kinsta) who was able to confirm that this doesn’t seem to be an IP issue (at least on my websites).

Talking with both Ecomdash and WooCommerce, both tell me that the problem is caused by the other platform. WooCommerce support noted that Ecomdash is still using the legacy API, which is deprecated and will soon be removed from WooCommerce. I asked Ecomdash’s support team about this issue and they escalated the question to their Tech Team.

Hopefully this escalation to their developers might help this issue get more attention from their team. I have a feeling like Ecomdash might had released an update or a change last week which broke this feature. But, I’m not a developer and am just a random guy on the internet, so what do I know.

It is a little reassuring to see that I am not the only one having this issue.

Unfortunately i have the same issue with ecomdash and woocommerce. ebay, etsy and amazon are fine the stock quanity changes, but when it comes to woocommerce the stock stays the same although ecomdash gets the message that the quanitty was successfully changed in woocommerce. I have been dealing with this issue for months but no help.