Woocommerce: “We were unable to process your order, please try again”

Hi @dleigh and @miguelismora

Thanks for sharing those details here.

Since the problem is specific to the theme: Divi (created and maintained by Elegant Themes) I’d recommend waiting for an answer on their end.

As it was communicated by their support, they are working to resolve it but not much we can do on our end to push for this to work. The WooCommerce functions are working as expected.

Hi @nathvi

Yes, of course, it’s clear that the issue is on the theme’s side, thank you!

Sorry for taking the conversation here, seems like they lack a proper support forum where we could discuss this.

I had the same problem with Divi. And I noticed 2 input hidden below submit button. When I was clicking checkbox of Shipping, those inputs are removed.
Those had the parameter “name” of :
“woocommerce-process-checkout-nonce” and “_wp_http_referer”
Those inputs are neccesary for checkout of woocomerce.

You could try modifyng js/scripts.min.js of Divi theme. (First save the original file)
Search:
t('.et_pb_wc_checkout_payment_info input[type="hidden"]').remove()

and replace for

t('.et_pb_wc_checkout_payment_info form > input[type="hidden"]').remove()

Clear cache and try again (Verify your change in the file using dev tools)
This works for me. I hope help you