• Resolved joostie1

    (@joostie1)


    I have a problem. In recent days I have only been busy with emails about the urgent update of woocommerce. Several web shops are simply so slow that customers lose sales because websites simply no longer work or are so slow that their customers leave. I have also heard from several hosting parties that since the last update there have been a lot of support questions about slow websites. Please resolve this. can’t be working on this 24/7. The solutions you provide in an earlier comment are all known and have already been implemented where necessary. After the last update, many websites virtually go down. Solve this.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hey there, @joostie1! Thanks for contacting us. I’m happy to help you.

    I understand this is happening with several websites from your clients, but not all, correct?

    Are there any similarities between the websites where this is happening?
    Similar plugins, similar environment, similar host, etc.

    Do you mind confirming exactly what suggestions from us you saw and tried so we don’t recommend them again here?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    I experience the same problem unfortunately

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @rickiwylder,

    Could you please start a new thread?and share the above-required details SSR and Fatal error logs?(if any) in your message so we don’t mix several troubleshooting sessions in one thread?

    Thank you for your understanding.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @joostie1,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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