• Resolved fly_in_the_sky

    (@fly_in_the_sky)


    Hello,

    I did an installation for a client last summer. I had configured the Belgian VAT and the intra-community rules with the EU/UK VAT for WooCommerce plugin.

    It worked very well.

    After a few months, my client calls me to tell me that he has added items to the shop and that the VAT is not working anymore. https://www.saphonyx.be/panier/

    I updated wordpress, php, all extensions…

    I did some tests by deactivating the EU/UK VAT for WooCommerce plugin.

    I tested by deactivating all the non essential plugins.

    But nothing happens… Still no VAT calculated in the cart, and nothing either if I continue the checkout process. Whether it is with Belgium or another country.

    What can I do? Can you help me?

    Thank you in advance.

    '
    
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    '

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @fly_in_the_sky

    Thanks for reaching out!

    After a few months, my client calls me to tell me that he has added items to the shop and that the VAT is not working anymore. https://www.saphonyx.be/panier/

    Can you please share with us a screenshot of the following settings below for us to check this further?

    • General Settings (WooCommerce > Settings > General)
    • Tax Settings (WooCommerce > Settings > Tax)
    • Tax Class (if any) (WooCommerce > Settings > Tax)

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

    Additonally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Howdy.

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Woocommerce VAT error’ is closed to new replies.