Woocommerce VAT error

  • Resolved fly_in_the_sky

    (@fly_in_the_sky)


    2 years, 1 month ago

    Hello,

    I did an installation for a client last summer. I had configured the Belgian VAT and the intra-community rules with the EU/UK VAT for WooCommerce plugin.

    It worked very well.

    After a few months, my client calls me to tell me that he has added items to the shop and that the VAT is not working anymore. https://www.saphonyx.be/panier/

    I updated wordpress, php, all extensions…

    I did some tests by deactivating the EU/UK VAT for WooCommerce plugin.

    I tested by deactivating all the non essential plugins.

    But nothing happens… Still no VAT calculated in the cart, and nothing either if I continue the checkout process. Whether it is with Belgium or another country.

    What can I do? Can you help me?

    Thank you in advance.

    '

wp-core

version: 6.1.1
site_language: fr_FR
user_language: fr_FR
timezone: +01:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 7
dotorg_communication: true

wp-paths-sizes

wordpress_path: /home/saphonyx/www/saphosite
wordpress_size: 1,50 Go (1614713505 bytes)
uploads_path: /home/saphonyx/www/saphosite/wp-content/uploads
uploads_size: 333,20 Mo (349390614 bytes)
themes_path: /home/saphonyx/www/saphosite/wp-content/themes
themes_size: 60,86 Mo (63820265 bytes)
plugins_path: /home/saphonyx/www/saphosite/wp-content/plugins
plugins_size: 742,97 Mo (779056425 bytes)
database_size: 211,57 Mo (221843325 bytes)
total_size: 2,82 Go (3028824134 bytes)

wp-active-theme

name: Divi Enfant par WP Marmite (Divi-1539808909-via-wpmarmite)
version: 1.0
author: WPMarmite
author_website: https://wpmarmite.com
parent_theme: Divi (Divi)
theme_features: core-block-patterns, block-templates, widgets-block-editor, post-thumbnails, custom-background, automatic-feed-links, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, wp-block-styles, editor-style, widgets
theme_path: /home/saphonyx/www/saphosite/wp-content/themes/Divi-1539808909-via-wpmarmite
auto_update: Désactivé

wp-parent-theme

name: Divi (Divi)
version: 4.19.5
author: Elegant Themes
author_website: https://www.elegantthemes.com
theme_path: /home/saphonyx/www/saphosite/wp-content/themes/Divi
auto_update: Désactivé

wp-themes-inactive (3)

Twenty Twenty-One: version: 1.5, author: L’équipe WordPress (latest version: 1.7), Mises à jour auto désactivées
Twenty Twenty-Three: version: 1.0, author: L’équipe WordPress, Mises à jour auto désactivées
Twenty Twenty-Two: version: 1.0, author: L’équipe WordPress (latest version: 1.3), Mises à jour auto désactivées

wp-mu-plugins (1)

ET Support Center :: Must-Use Plugins Autoloader: author: Elegant Themes, version: (undefined)

wp-plugins-active (15)

BackWPup: version: 4.0.0, author: Inpsyde GmbH, Mises à jour auto désactivées
Borlabs Cookie - Cookie Opt-in: version: 2.2.61, author: Borlabs GmbH, Mises à jour auto désactivées
EU/UK VAT for WooCommerce: version: 2.9.2, author: WPWhale, Mises à jour auto désactivées
OMGF: version: 5.5.4, author: Daan from Daan.dev, Mises à jour auto désactivées
OMGF Pro: version: 3.7.1, author: Daan from Daan.dev, Mises à jour auto désactivées
Really Simple SSL: version: 6.1.1, author: Really Simple Plugins, Mises à jour auto désactivées
TablePress: version: 2.0.4, author: Tobias B?thge, Mises à jour auto désactivées
WC - APG Weight Shipping: version: 2.5.0.4, author: Art Project Group, Mises à jour auto désactivées
WooCommerce: version: 7.3.0, author: Automattic, Mises à jour auto désactivées
WooCommerce Payments: version: 5.4.0, author: Automattic, Mises à jour auto désactivées
WooCommerce Shipping & Tax: version: 2.2.2, author: WooCommerce, Mises à jour auto désactivées
WPML Media: version: 2.7.1, author: OnTheGoSystems, Mises à jour auto désactivées
WPML Multilingual CMS: version: 4.5.14, author: OnTheGoSystems, Mises à jour auto désactivées
WPML String Translation: version: 3.2.3, author: OnTheGoSystems, Mises à jour auto désactivées
Yoast SEO: version: 20.1, author: Team Yoast, Mises à jour auto désactivées

wp-plugins-inactive (7)

Akismet Anti-Spam: version: 5.0.2, author: Automattic, Mises à jour auto désactivées
Client Scroller Widget: version: 1.5, author: Rajapress, Mises à jour auto désactivées
jQuery Vertical Accordion Menu: version: 3.1.2, author: Lee Chestnutt, Mises à jour auto désactivées
jQuery Vertical Mega Menu: version: 1.3.3, author: Lee Chestnutt, Mises à jour auto désactivées
LayerSlider WP: version: 5.0.2, author: Kreatura Media, Mises à jour auto désactivées
Maintenance: version: 4.07, author: WebFactory Ltd, Mises à jour auto désactivées
MCE Table Buttons: version: 3.3.1, author: Jake Goldman, 10up, Oomph, Mises à jour auto désactivées

wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
imagick_version: 3.5.1
file_uploads: File uploads is turned off
post_max_size: 130M
upload_max_filesize: 128M
max_effective_size: 128 Mo
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 63 Go
imagick::RESOURCETYPE_DISK: 1.844674407371E+19
imagick::RESOURCETYPE_FILE: 768
imagick::RESOURCETYPE_MAP: 63 Go
imagick::RESOURCETYPE_MEMORY: 31 Go
imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.27

wp-server

server_architecture: Linux 5.15.80-ovh-vps-grsec-zfs-classid x86_64
httpd_software: Apache
php_version: 7.4.29 64bit
php_sapi: fpm-fcgi
max_input_variables: 16000
time_limit: 165
memory_limit: 512M
max_input_time: -1
upload_max_filesize: 128M
php_post_max_size: 130M
curl_version: 7.64.0 OpenSSL/1.1.1n
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false

wp-database

extension: mysqli
server_version: 5.7.41-log
client_version: mysqlnd 7.4.29
max_allowed_packet: 33554432
max_connections: 151

wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/saphonyx/www/saphosite/wp-content
WP_PLUGIN_DIR: /home/saphonyx/www/saphosite/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Indéfini
DB_CHARSET: utf8
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable
'

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @fly_in_the_sky

    Thanks for reaching out!

    After a few months, my client calls me to tell me that he has added items to the shop and that the VAT is not working anymore. https://www.saphonyx.be/panier/

    Can you please share with us a screenshot of the following settings below for us to check this further?

    • General Settings (WooCommerce > Settings > General)
    • Tax Settings (WooCommerce > Settings > Tax)
    • Tax Class (if any) (WooCommerce > Settings > Tax)

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

    Additonally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Howdy.

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Woocommerce VAT error’ is closed to new replies.