• Resolved cabbola

    (@cabbola)


    Hi there,

    My problem is the variation description and price do not appear. If the page is refreshed then everything appears ok.

    I have systematically disabled all plugins, re-installed woocommerce, cleared my cache, disabled cloudflare and no change. The problem affects all product pages.

    Please help

    
    ### WordPress Environment ###
    
    Home URL: https://www.buyatestkit.com
    Site URL: https://www.buyatestkit.com
    WC Version: 3.3.5
    Log Directory Writable: ?
    WP Version: 4.9.5
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 5.6.34
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.0.2n
    
    SUHOSIN Installed: –
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.3.5
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ?
    Total Database Size: 74.05MB
    Database Data Size: 66.94MB
    Database Index Size: 7.11MB
    wp_woocommerce_sessions: Data: 0.10MB + Index: 0.00MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_items: Data: 0.16MB + Index: 0.08MB
    wp_woocommerce_order_itemmeta: Data: 0.98MB + Index: 0.65MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_tax_rate_locations: Data: 0.06MB + Index: 0.08MB
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wp_commentmeta: Data: 0.05MB + Index: 0.04MB
    wp_comments: Data: 0.79MB + Index: 0.34MB
    wp_icwp_wpsf_audit_trail: Data: 5.72MB + Index: 0.38MB
    wp_icwp_wpsf_ip_lists: Data: 0.00MB + Index: 0.00MB
    wp_icwp_wpsf_statistics: Data: 0.00MB + Index: 0.00MB
    wp_layerslider: Data: 0.00MB + Index: 0.00MB
    wp_links: Data: 0.00MB + Index: 0.00MB
    wp_litespeed_img_optm: Data: 0.00MB + Index: 0.00MB
    wp_litespeed_optimizer: Data: 0.00MB + Index: 0.00MB
    wp_mailster_actions: Data: 0.00MB + Index: 0.00MB
    wp_mailster_forms: Data: 0.00MB + Index: 0.00MB
    wp_mailster_forms_lists: Data: 0.00MB + Index: 0.00MB
    wp_mailster_form_fields: Data: 0.00MB + Index: 0.01MB
    wp_mailster_links: Data: 0.00MB + Index: 0.00MB
    wp_mailster_lists: Data: 0.00MB + Index: 0.01MB
    wp_mailster_lists_subscribers: Data: 0.00MB + Index: 0.00MB
    wp_mailster_queue: Data: 0.00MB + Index: 0.00MB
    wp_mailster_subscribers: Data: 0.00MB + Index: 0.01MB
    wp_mailster_subscriber_fields: Data: 0.00MB + Index: 0.01MB
    wp_mailster_subscriber_meta: Data: 0.00MB + Index: 0.01MB
    wp_mail_bank: Data: 0.02MB + Index: 0.00MB
    wp_mail_bank_email_logs: Data: 38.52MB + Index: 0.06MB
    wp_mail_bank_meta: Data: 0.02MB + Index: 0.00MB
    wp_nxs_log: Data: 0.02MB + Index: 0.00MB
    wp_options: Data: 2.00MB + Index: 0.10MB
    wp_postmeta: Data: 9.06MB + Index: 3.42MB
    wp_posts: Data: 2.28MB + Index: 0.38MB
    wp_qss: Data: 0.20MB + Index: 0.03MB
    wp_redirection_404: Data: 0.22MB + Index: 0.09MB
    wp_redirection_groups: Data: 0.00MB + Index: 0.00MB
    wp_redirection_items: Data: 0.12MB + Index: 0.11MB
    wp_redirection_logs: Data: 0.08MB + Index: 0.04MB
    wp_termmeta: Data: 0.01MB + Index: 0.02MB
    wp_terms: Data: 0.01MB + Index: 0.02MB
    wp_term_relationships: Data: 0.03MB + Index: 0.06MB
    wp_term_taxonomy: Data: 0.07MB + Index: 0.01MB
    wp_usermeta: Data: 0.51MB + Index: 0.30MB
    wp_users: Data: 0.03MB + Index: 0.03MB
    wp_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_wc_gpf_render_cache: Data: 0.00MB + Index: 0.00MB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wp_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
    wp_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
    wp_wfBlockedIPLog: Data: 0.03MB + Index: 0.02MB
    wp_wfBlocks: Data: 0.00MB + Index: 0.00MB
    wp_wfBlocks7: Data: 0.00MB + Index: 0.00MB
    wp_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB
    wp_wfConfig: Data: 0.25MB + Index: 0.01MB
    wp_wfCrawlers: Data: 0.00MB + Index: 0.00MB
    wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB
    wp_wfFileMods: Data: 2.66MB + Index: 0.41MB
    wp_wfHits: Data: 0.57MB + Index: 0.08MB
    wp_wfHoover: Data: 0.00MB + Index: 0.00MB
    wp_wfIssues: Data: 0.02MB + Index: 0.01MB
    wp_wfKnownFileList: Data: 1.33MB + Index: 0.18MB
    wp_wfLeechers: Data: 0.02MB + Index: 0.02MB
    wp_wfLockedOut: Data: 0.00MB + Index: 0.00MB
    wp_wfLocs: Data: 0.00MB + Index: 0.00MB
    wp_wfLogins: Data: 0.04MB + Index: 0.01MB
    wp_wfNet404s: Data: 0.00MB + Index: 0.00MB
    wp_wfNotifications: Data: 0.01MB + Index: 0.00MB
    wp_wfPendingIssues: Data: 0.00MB + Index: 0.01MB
    wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB
    wp_wfScanners: Data: 0.00MB + Index: 0.01MB
    wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB
    wp_wfStatus: Data: 0.08MB + Index: 0.03MB
    wp_wfThrottleLog: Data: 0.00MB + Index: 0.00MB
    wp_wfVulnScanners: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_gpf_google_taxonomy: Data: 0.87MB + Index: 0.00MB
    wp_woof_query_cache: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 783
    avada_faq: 13
    custom_css: 1
    customize_changeset: 1
    extra_product_tab: 1
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    nav_menu_item: 225
    newsletter: 1
    options: 15
    page: 29
    popup_theme: 2
    post: 28
    product: 66
    product_variation: 214
    shop_order: 1130
    shop_order_refund: 23
    sidebar: 29
    testimonial: 1
    wccpf: 1
    wpseo_crawl_issue: 2439
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (20) ###
    
    AfterShip - WooCommerce Tracking: by AfterShip – 1.8.4 – Not tested with the active version of WooCommerce
    Akismet Anti-Spam: by Automattic – 4.0.3
    Homepage Control: by WooThemes – 2.0.3
    Image Widget: by Modern Tribe
    Inc. – 4.4.7
    
    LiteSpeed Cache: by LiteSpeed Technologies – 2.2.1
    Max Mega Menu: by Tom Hemsley – 2.4.1.5
    Redirection: by John Godley – 3.2
    Squirrly SEO 2018 (Briefcase): by Squirrly SEO – 8.3.16
    Storefront Blog Excerpt: by Wooassist – 1.1.3
    Storefront Sticky Add to Cart: by WooThemes – 1.1.8
    WooCommerce Bulk Discount: by Rene Puchinger – 2.4.5 – Not tested with the active version of WooCommerce
    WooCommerce Cart Tab: by jameskoster – 1.1.1 – Not tested with the active version of WooCommerce
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.1.6
    WooCommerce: by Automattic – 3.3.5
    WooDojo: by WooThemes – 1.5.4
    WooSidebars: by WooThemes – 1.4.3
    WP AMP: by TeamDev Ltd – 8.4 – Not tested with the active version of WooCommerce
    WP-DBManager: by Lester 'GaMerZ' Chan – 2.79.1
    WP Mail, Email Logs, Gmail SMTP, PHP Mailer - Mail Bank: by Tech Banker – 3.0.56
    Zendesk Chat Widget: by Zendesk – 1.4.12
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #752 - /drug-test-kits/
    Cart: #5 - /cart/
    Checkout: #6 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: #300 - /company/terms_conditions/
    
    ### Theme ###
    
    Name: Storefront
    Version: 2.2.8
    Author URL: https://woocommerce.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    I tested this on Firefox and Chrome, and both showed all the proper information for the products, like here: https://cld.wthms.co/l3oFHe

    Can you confirm that it’s still happening, and you’ve tested on other browsers?

    Thread Starter cabbola

    (@cabbola)

    Hi Andrew,

    Thanks for quick response.
    The problem is still there, I ask a friend to check to see if they saw the problem, and they did.

    Go to a different product page and see if you see the problem. If you refresh the page the problem goes away.

    This is an image to the problem: https://www.buyatestkit.com/forms/BATK%20screen%20grab1.PNG
    After refreshing the same page, this is what it looks like: https://www.buyatestkit.com/forms/BATK%20screen%20grab2.PNG

    Please note, once the page is refreshed the problem gos away.

    Bob

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi,

    Could you clarify what you meant when you systematically disabled all plugins? Do you mean that you tested with only the ONE plugin – WooCommerce core- active to see if the descriptions show immediately after selected? If not, could you please try doing so to see if that helps?

    Thanks!

    Thread Starter cabbola

    (@cabbola)

    Hi there,

    All plugins were deactivated one at a time, cache cleared and problem still there.

    Bob

    Laurena Rehbein

    (@lrehbein)

    Automattic Happiness Engineer

    Hi Bob,

    I am seeing the full products with full information, even without refreshing: https://cld.wthms.co/HX4veS

    Thread Starter cabbola

    (@cabbola)

    Hi Laurena,

    I had been waiting a while for a response, and didn’t think you were going to help, so I had to use a backup database to restore and fix the problem. Lost 2 weeks worth of data, but its all ok now.

    Thanks anyway

    Bob

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘woocommerce-variation-description’ is closed to new replies.