“WooCommerce UPS Shipping”- plugin shipping cost issue

  • Resolved sownthear

    (@sownthear)


    7 months, 3 weeks ago

    Hi, I’m using the “WooCommerce UPS Shipping” plugin for shipping calculations on my site. The plugin’s configuration and functionality are working fine, and I’m using the REST API for its setup. However, each time I increase the product quantity, the shipping charge also increases.

    Is this a plugin issue or an API issue with “WooCommerce UPS Shipping” from ups.com?

    • This topic was modified 7 months, 3 weeks ago by sownthear.
Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey there, @sownthear! Thanks for contacting us.

    You are using this plugin, right?

    Can you please reach out to their support here so they can assist you further with this issue?

    Since this is a third-party plugin, we are not able to help with it, as we can only assist with the WooCommerce core plugin and its features.

    But they should be able to help you check and figure this out ??

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

    Thread Starter sownthear

    (@sownthear)

    No I’m using https://woocommerce.com/products/ups-shipping-method/ this plugin.
    I have activated this plugin and connected to UPS.com

    My question is that shipping cost.
    The shipping from “Brea, CA 92821” and one of the customers added the below product.

    Product details
    Price ????? $4.99
    Weight ????.5lbs each
    quantity ???6

    And shipping address is to “trabuco canyon, CA 92679”.

    But shipping charges are showing very costly as $153

    However, the shipping charges are showing as $153, which seems very high.

    Why is the shipping so costly? Is the issue with the API provider or the plugin itself?


    • This reply was modified 7 months, 3 weeks ago by sownthear.

    Hey, @sownthear!

    Thanks for clarifying!

    Since you are using a plugin from our marketplace, to ensure that we can assist you further, could you please create a new ticket on our support page? This will allow our team to review your specific issue and provide you with the best possible solution. You can do this by going to WooCommerce.com > MY profile > Support

    As mentioned, in this forum we can only help with the WooCommerce core plugin, but our team will be able to assist you further via email ??

    Have a wonderful day!

    Thread Starter sownthear

    (@sownthear)

    Hey @carolm29
    I tried to create a ticket in the WooCommerce.com > MY profile > Support, but when I tried to submit a request only a automic bot is coming
    How do I create a ticket for this?

    Do I need to install someother plugin to create a ticket or they will content me via a mail?
    I’m not sure about my next move in this

    Hi @sownthear,

    How do I create a ticket for this?

    Sorry to hear you are unable to create a ticket with us.

    Please make sure you’re logged into your WooCommerce.com account then follow the steps in this short explainer video.

    Let us know how it goes.

Viewing 5 replies - 1 through 5 (of 5 total)
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