Thanks @albal0ney,
First, thanks for your reply. Fortunate for me, my escalated issue with AdRoll resulted in a reply on this thread, otherwise I might not have gotten any attention. Regardless, I have followed your instructions and asked HostGator to whitelist rule 1234234. Which for those that do not know, is a apache mod_security rule protecting against malicious URL injections like Remote File Inclusion. HostGator has complied with my request, however, the AdRoll dashboard still does not recognize the snippet code from the plugin. What else do you suggest I do to get this working?
Thank you very much.
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Here is a recap the issue history so that others can learn from my experience.
In October I reached out to AdRoll support so they could explain the key feature differences between integrating with the WordPress WooCommerce Plugin vs GTM. At first, it was stated that the only difference is the plugin would generate some segments for me automatically. However, there are more feature and services offered by using the plugin. On a later chat with AdRoll support, it was stated that installing the plugin would also result in product feeds and free dynamic creatives which otherwise would require a min spend of $500 and 10,000 monthly unique visitors. That is when I created this ticket so I could get some reassurances from the development team regarding the lack of updates in comparison to the WooCommerce core updates.
We finally decided to implement using the plugin even though I had my reservations and no response on this thread. I had to contact AdRoll support again because the plugin which I had installed and activated was not registering the snippet and the AdRoll platform was unable to read it. Installing the snippet manually or through GTM would’ve been so easy – but I wanted access to the extra features.