WooCommerce Update Broke the Website

  • Resolved aywangsd

    (@aywangsd)


    1 year, 6 months ago

    Although WooCommerce auto update is disabled in WP admin, an update still happened on Aug 30. The update removed some key functions of the website, including tracking with Google Analytics. As a result, we lost some orders. We were conducting a marketing campaign last week. Nothing was tracked in Google Analytics. Now we have to spend hundreds of dollars to repair the website. My partners are dismayed and angry. I hope you can help me understand why an update happened even though auto update is disabled and how I can prevent it from updating automatically again in the future. Thank you.

Viewing 1 replies (of 1 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @aywangsd

    The automatic update could have been triggered by a number of factors, including a WordPress core update, or a third-party plugin that has the ability to override the auto-update settings. It’s also possible that someone with admin access might have manually initiated the update.

    To prevent this from happening again, I recommend double-checking your settings to confirm automatic updates are disabled for WordPress core, active theme and plugins. There are a variety of WordPress plugins that can assist you in handling updates, such as the Easy Updates Manager plugin.

    You could also disable the automatic updates by adding the following code snippet in the wp-config.php file.

    define( 'WP_AUTO_UPDATE_CORE', false );

    Additionally, if you wish to disable plugins and theme updates, you can add the following filters to your child theme’s?functions.php?file.

    add_filter( 'auto_update_plugin', '__return_false' );
add_filter( 'auto_update_theme', '__return_false' );

    I understand the frustration this has caused, especially with the loss of Google Analytics tracking and the impact on your marketing campaign. The update may have disrupted the integration for the Google Analytics issue. You may need to reconfigure the connection between your WooCommerce store and Google Analytics.

    I hope this provides some clarity on the matter. If you have any other questions or need further assistance, please don’t hesitate to ask.

Viewing 1 replies (of 1 total)
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