Woocommerce thumbnail problem when using Webp functions.

  • Resolved cheonmu

    (@cheonmu)


    5 years, 7 months ago

    Hi, I converted and optimized thousands of images to Webp by using SPIO. but if i using Webp function, woocommerce thumbnail is miss displied.

    i was set Thumbnail is 320X320, But thumbnail displied 1000X1000.

    How do i fix this? i run my website as Nginx also i added Webp code in my server block already.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    Hey @cheonmu – thanks for your message, sorry for my slow reply.

    Is it possible that you choose to optimize only the main image? This could explain then why you only have WebP for the original image.
    Could you send us a sample link (if you left WebP active) or just contact us directly mentioning this ticket.

    Please don’t use picture and the Nginx code at the same time, it can lead to undesired results.

    Thank you,
    Alex

    Thread Starter cheonmu

    (@cheonmu)

    Hi, @shortpixel

    Thanks for answering. I optimized all of images (Thumbnails and Featured images ..v.v)

    but I am used “Piture” option with Nginx code both.

    Do i need to unchecked “Deliver the WebP versions of the images in the front-end” option?

    If i unchecked that option, Webp files not loaded.

    My website is here and activated SPIO already.

    Thank you.

    Plugin Author ShortPixel

    (@shortpixel)

    @cheonmu – I apologize you for my slow reply, we’ve had holidays over here.

    The best way to assist you it would be to contact us directly here mentioning this ticket.
    Providing us with temporary access to your website’s admin would also help figure out what is going on faster.

    Thank you,
    Alex

Viewing 3 replies - 1 through 3 (of 3 total)
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