Woocommerce thinks images are in site root not in upload – causes 500 server err

  • Resolved mrkuji

    (@mrkuji)


    6 years, 8 months ago

    This page : https://www.ndp3.org/buy-ndp3-online/
    Loads fine.

    The first two products also load fine.
    Most of the rest timeout and 500 error.

    This page: https://www.ndp3.org/product/ndp3-speech-builder/

    I ran a strace of the PHP process that was trying to load the page and saw a lot of entries like the ones below in a kind of never-ending loop until the script hit the timeout limit and died.

    lstat(“/home/mircale/ndp3.org/Shop-speech-builder-450×450.jpg”,
    0x3cf45ebd730) = -1 ENOENT (No such file or directory)
    access(“/home/mircale/ndp3.org/wordpress/wp-content/plugins/woocommerce/includes /class-wc-product-gift-wrap.php”,
    R_OK) = -1 ENOENT (No such file or directory)
    getcwd(“/home/mircale/ndp3.org”, 4096) = 23
    lstat(“/home/mircale/ndp3.org/Shop-speech-builder-80×80.jpg”,
    0x3cf45ebc740) = -1 ENOENT (No such file or directory)
    getcwd(“/home/mircale/ndp3.org”, 4096) = 23
    lstat(“/home/mircale/ndp3.org/Shop-speech-builder-80×80.jpg”,
    0x3cf45ebc740) = -1 ENOENT (No such file or directory)
    getcwd(“/home/mircale/ndp3.org”, 4096) = 23
    lstat(“/home/mircale/ndp3.org/Shop-speech-builder-100×100.jpg”,
    0x3cf45ebc740) = -1 ENOENT (No such file or directory)
    getcwd(“/home/mircale/ndp3.org”, 4096) = 23
    lstat(“/home/mircale/ndp3.org/Shop-speech-builder-100×100.jpg”,
    0x3cf45ebc740) = -1 ENOENT (No such file or directory)
    getcwd(“/home/mircale/ndp3.org”, 4096) = 23
    lstat(“/home/mircale/ndp3.org/Shop-speech-builder-450×450.jpg”,
    0x3cf45ebc740) = -1 ENOENT (No such file or directory)
    getcwd(“/home/mircale/ndp3.org”, 4096) = 23
    lstat(“/home/mircale/ndp3.org/Shop-speech-builder-450×450.jpg”,
    0x3cf45ebc740) = -1 ENOENT (No such file or directory)

    This suggests that there’s some setting or fragment buried in the database that is forcing certain products to think their images are hosted in the root web directory rather than the wordpress/wp-content/uploads directory.

    If you can suggest what to do, would be super helpful and appreciated ??

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Could you please paste a copy of your site’s System Status Report here? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    Thread Starter mrkuji

    (@mrkuji)

    
### WordPress Environment ###

Home URL: https://www.ndp3.org
Site URL: https://www.ndp3.org/wordpress
WC Version: 3.3.4
Log Directory Writable: ?
WP Version: 4.9.4
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.3
PHP Post Max Size: 105 MB
PHP Time Limit: 500
PHP Max Input Vars: 1000
cURL Version: 7.35.0
OpenSSL/1.0.1f

SUHOSIN Installed: –
MySQL Version: 5.6.34
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.3.4
WC Database Prefix: wp_rvhbkj_
MaxMind GeoIP Database: ?
Total Database Size: 8.22MB
Database Data Size: 6.57MB
Database Index Size: 1.65MB
wp_rvhbkj_woocommerce_sessions: Data: 0.28MB + Index: 0.02MB
wp_rvhbkj_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_rvhbkj_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_rvhbkj_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_rvhbkj_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB
wp_rvhbkj_woocommerce_order_itemmeta: Data: 0.22MB + Index: 0.15MB
wp_rvhbkj_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wp_rvhbkj_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_rvhbkj_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_rvhbkj_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
wp_rvhbkj_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_rvhbkj_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_rvhbkj_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_rvhbkj_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_rvhbkj_commentmeta: Data: 0.00MB + Index: 0.00MB
wp_rvhbkj_comments: Data: 0.07MB + Index: 0.05MB
wp_rvhbkj_iwp_backup_status: Data: 0.02MB + Index: 0.00MB
wp_rvhbkj_layerslider: Data: 0.07MB + Index: 0.00MB
wp_rvhbkj_layerslider_revisions: Data: 0.02MB + Index: 0.00MB
wp_rvhbkj_links: Data: 0.00MB + Index: 0.00MB
wp_rvhbkj_metaseo_images: Data: 0.02MB + Index: 0.00MB
wp_rvhbkj_options: Data: 0.93MB + Index: 0.16MB
wp_rvhbkj_postmeta: Data: 2.13MB + Index: 0.79MB
wp_rvhbkj_posts: Data: 1.97MB + Index: 0.10MB
wp_rvhbkj_termmeta: Data: 0.02MB + Index: 0.03MB
wp_rvhbkj_terms: Data: 0.01MB + Index: 0.01MB
wp_rvhbkj_term_relationships: Data: 0.00MB + Index: 0.01MB
wp_rvhbkj_term_taxonomy: Data: 0.00MB + Index: 0.01MB
wp_rvhbkj_usermeta: Data: 0.14MB + Index: 0.09MB
wp_rvhbkj_users: Data: 0.01MB + Index: 0.01MB
wp_rvhbkj_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_rvhbkj_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_rvhbkj_woocommerce_termmeta: Data: 0.00MB + Index: 0.00MB
wp_rvhbkj_wpms_links: Data: 0.42MB + Index: 0.00MB

### Post Type Counts ###

attachment: 200
avia_framework_post: 11
br_labels: 1
et_pb_layout: 32
iwp_log: 200
jetpack_migration: 2
nav_menu_item: 26
page: 23
post: 1
product: 15
product_variation: 28
revision: 204
shop_order: 265
shop_order_refund: 8

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Disable Comments: by Samir Shah – 1.7.1
GeoIP Detection: by Yellow Tree (Benjamin Pick) – 2.8.2
Google XML Sitemaps: by Arne Brachhold – 4.0.9
Google Typography: by Eric Alli – 1.1.1
mypace Custom Meta Robots: by Kei Nomura (mypacecreator) – 1.1
Pages are Posts: by Tarmo Toikkanen  – 1.1
Virtual Robots.txt: by Marios Alexandrou – 1.9
Post Types Order: by Nsp Code – 1.9.3.6
Really Simple SSL: by Rogier Lankhorst – 2.5.26
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.13
Open Graph for Facebook, Google+ and Twitter Card Tags: by Webdados – 2.2.4
Woo Display Price: by MojtabaShahi – 1.0 – Not tested with the active version of WooCommerce
Woo Empty Cart Button: by WPCodelibrary – 1.0.2
Woocommerce Variations Table - Grid: by Spyros Vlachopoulos – 1.3.9 – Not tested with the active version of WooCommerce
Woocommerce Add Countries: by Daniele De Santis – 1.1 – Not tested with the active version of WooCommerce
WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.5.2
WooCommerce One Page Checkout: by Prospress Inc. – 1.3.0 – 1.5.4 is available – Not tested with the active version of WooCommerce
WooCommerce Price Based on Country (Basic): by Oscar Gare – 1.7.1
WooCommerce: by Automattic – 3.3.4

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #3672 - /buy-ndp3-online/
Basket: #82 - /cart/
Checkout: #83 - /checkout/
My account: #84 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: NDP3 Custom
Version: – 0 is available
Author URL: 
Child Theme: ?
Parent Theme Name: Enfold
Parent Theme Version: 4.2.6
Parent Theme Author URL: https://kriesi.at
WooCommerce Support: ?

### Templates ###

Overrides: –

### PBC Settings ###

Base location: GB
Price Based On: shipping
Shipping: –
Test mode: –
Test country: –

### Zone Pricing Region 4 (USA) ###

slug: usa
name: Region 4 (USA)
countries: US
currency: USD
exchange_rate: 1

### Zone Pricing Region 1 (UK) ###

slug: uk-exc-n-ireland
name: Region 1 (UK)
countries: ENG | SCT | WLS
currency: GBP
exchange_rate: 1

### Zone Pricing Region 2 (N.I.) ###

slug: northern-ireland
name: Region 2 (N.I.)
countries: NIR
currency: GBP
exchange_rate: 1

### Zone Pricing Region 5 (Australia) ###

slug: australia
name: Region 5 (Australia)
countries: AU
currency: AUD
exchange_rate: 1

### Zone Pricing Region 6 (NZ) ###

slug: new-zealand
name: Region 6 (NZ)
countries: NZ
currency: NZD
exchange_rate: 1

### Zone Pricing Region 8 ###

slug: belgium-germany-france-italy-netherlands-spain
name: Region 8
countries: BE | DE | FR | IT | NL
currency: EUR
exchange_rate: 1

### Zone Pricing Region 9 ###

slug: denmark-gibraltarlatvia-hungary-sweden-switzerland-norway
name: Region 9
countries: CH | DK | GI | HU | LV | NO | SE
currency: GBP
exchange_rate: 1

### Zone Pricing Region 10 ###

slug: hong-kong-icelandsingaporesouth-africa
name: Region 10
countries: HK | IS | MT | SG | ZA
currency: GBP
exchange_rate: 1

### Zone Pricing Region 7 (Canada) ###

slug: canada
name: Region 7 (Canada)
countries: CA
currency: CAD
exchange_rate: 1

### Zone Pricing Region 3 (Ireland) ###

slug: ireland
name: Region 3 (Ireland)
countries: IE
currency: EUR
exchange_rate: 1
    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    There must be a plugin conflict happening, or a theme conflict. The file /plugins/woocommerce/includes/class-wc-product-gift-wrap.php does not exist in WooCommerce core, yet it is looking in WC core for the file. The plugin trying to use said file is looking in the wrong place.

    Follow this guide to find the plugin or theme that is the culprit: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Joel Williams

    (@joelwills)

    Automattic Happiness Engineer

    Hi there!

    There hasn’t been a reply for a while so I’m going to close this ticket.

    If you’re still having problems please open a new ticket, thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Woocommerce thinks images are in site root not in upload – causes 500 server err’ is closed to new replies.