Woocommerce Tax Not Working
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I cannot get Woocommerce Tax to work and calculate tax. I created a test site, installed few plugins installed, have tried various configurations, and still no luck. I have read posts with same issue, and have tried different suggestions, if applicable, still no luck. I am open for suggestions. TIA
The page I need help with: [log in to see the link]
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Hello,
For your reference to set up your taxes on your site, we recommend checking this out:
* https://woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-tax/
* https://woocommerce.com/document/setting-up-taxes-in-woocommerce/I understand the taxes appear as 0.00 at checkout.
For us to check into this issue, please provide the following:
Screenshots via https://snipboard.io of your tax settings, as well as your Standard rates, Reduced rate rates, and Zero rate rates.
Share a copy of your site’s System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?
Once you’ve done that, paste it here in your response. Thanks.
Report:
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Data: 0.02MB + Index: 0.09MB + Engine InnoDB wpmm_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpmm_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpmm_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpmm_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpmm_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpmm_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpmm_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpmm_wpml_mails: Data: 1.52MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 4 customize_changeset: 1 elementor_library: 1 mailpoet_page: 1 nav_menu_item: 6 page: 7 post: 2 product: 3 shop_order: 18 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ? 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No Subscriptions Mode: ? Live Subscriptions Live URL: https://shop-test.think-cgc.com Subscription Statuses: – WooCommerce Account Connected: ? No ### Store Setup ### Country / State: United States (US) — Pennsylvania ### Payment Gateway Support ### Cash on delivery: products ### WooCommerce Payments ### Version: 4.0.2 Connected to WPCOM: No Blog ID: - Account ID: - ### Action Scheduler ### Complete: 369 Oldest: 2022-04-28 21:33:24 +0000 Newest: 2022-05-03 21:25:37 +0000 Pending: 2 Oldest: 2022-05-03 21:34:18 +0000 Newest: 2022-05-08 08:08:44 +0000 ### Status report information ### Generated at: 2022-05-03 21:35:07 +00:00
Hi Igor, currently I do not have any records for standard rate. I deleted reduced rate and zero rate. I can upload .csv that I was trying to add to the standard rate.
Also, I can share admin access to this test site if it helps.Thank you for providing the System Status
We need a little more information to understand what might be causing your website to not charge taxes.
For us to check into this issue, please provide the following:
- Screenshots of your tax settings.
You can upload the screenshot to a service like Snipboard.io, Droplr or CloudApp and then share the image link from that service with us.
Thanks
Here are links to screen captures
https://snipboard.io/95hlf7.jpg
https://snipboard.io/CKvdO2.jpgThank you for the screenshots.
I can share admin access to this test site if it helps.
Per the forum guidelines, we’re not allowed to ask for login information.
currently I do not have any records for standard rate. I deleted reduced rate and zero rate.
Please note that you need to add some rates in order for your products to be taxed. You can find detailed instructions here:
https://woocommerce.com/document/setting-up-taxes-in-woocommerce/#shipping-tax-classCould you try adding some rates and let us know how it goes?`
This is part of the problem.
If I have Automated Taxes Enabled, then I cannot add a tax records to standard rate, customized rate, reduced rate, etc. I can upload csv, but the record is lost once I leave page.
If I have Automated Taxes Disabled, then I can upload a csv, the record remains. But the tax field disappears on checkout.
Please note, the current state of site is Automated Taxes Enabled, and the tax field shows at checkout, but since there is no record, zero tax is applied. Also, I tried manually entering tax info, but the record is never saved.
Another note: I tried connecting TaxJar, and taxes worked as expected.
Hello,
Also, I tried manually entering tax info, but the record is never saved.
This is strange. You can perform a conflict test, please follow these steps:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce.
- Try again to enter the tax info and save.
If the issue is not present it means there was a conflict, and you can gradually enable the theme and plugins until the cause of the problem is found You can find a more detailed explanation on how to do a conflict test here.
I hope this helps.
OK, the theme was not the problem. But, I had the WooCommerce Shipping & Tax plugin active, and this was causing the problem/conflict. If the plugin is inactive, taxes work as expected.
I assumed this plugin was necessary for taxes to work, but apparently not.
Another thing I discovered, I entered .06 for rate expecting a 6% tax. But I need to enter 6 in rate.
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This reply was modified 2 years, 10 months ago by
jeffreysmith1500.
I assumed this plugin was necessary for taxes to work, but apparently not.
That’s correct. Basic tax functionalities are built into the WooCommerce core plugin. The “WooCommerce Shipping & Tax” extension is not mandatory. Its purpose is to offer some optional additional features, such as automated tax calculation, shipping label printing, smoother payment setup, and other hosted services for WooCommerce.
Another thing I discovered, I entered .06 for rate expecting a 6% tax. But I need to enter 6 in rate.
This is how it is supposed to work. Typing 0.6 will apply a 0.6% tax. If you’re looking for a 6% rate you should insert
6
instead in the “Rate %” field.Best
I have applied settings to live site and taxes are working as expected.
Thank you for your help!Resolved
Great! Thank you for letting us know.
If you have further questions, feel free to create a new thread.
Regards,
- The topic ‘Woocommerce Tax Not Working’ is closed to new replies.