Woocommerce Tax Calculator $0 at checkout

  • Resolved tuebe451

    (@tuebe451)


    2 years, 2 months ago

    I am using Woocommerce Shipping and Tax calculator plugin. I have reviewed the settings, it’s set to automatic calculation, though when I test it for myself it shows the tax as $0. I installed Jetpack to get it to work (still with the same issues), is there anyway around using the plugin?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Saif

    (@babylon1999)

    Hello @tuebe451,

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

    Look forward to hearing back from you.

    Thread Starter tuebe451

    (@tuebe451)

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    Thread Starter tuebe451

    (@tuebe451)

    Error Log:

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    Hi there @tuebe451,

    Even if the tax value for an order is 0.00, Automated Taxes may be working correctly. If your store is based in the United States, from what the site’s System Status Report (SSR) reveals, you only need to collect sales tax from customers in locations where you have a “tax nexus,” which typically means a physical presence. WooCommerce Services uses your store address (WooCommerce > Settings > General) as your “tax nexus”.

    You can also have a Tax Nexus in another state if you exceed a certain yearly dollar value or order total to another state. If you are unsure of your tax nexus status, please consult a certified local accountant.

    If you need to charge tax for any other state, you can add a tax rate for that state in addition to using automated taxes to charge customers from that state tax as well.

    For more information about your States Tax Nexus and Destination Tax rules, please have a look at: State-by-state guide to economic nexus laws.

    If you want your WooCommerce to calculate taxes in all other states, you will have to use some plugin that allows you to access a Nexus system, such as AvaTax?https://woocommerce.com/products/woocommerce-avatax/?or manually add these taxes to your WooCommerce.

    Regarding the errors logs, now. My suggestion would be to make sure the site’s PHP time limit is set to at least 300, PHP Post Max is at least 1000 and the WP Memory limit is 256 MB or more.

    I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

    Thread Starter tuebe451

    (@tuebe451)

    Ok. So my Tax Nexus is Texas, United States….. Shouldn’t it calculate a tax amount when I test it myself from here? As I understand what you’re saying, it should only show $0 if ordering from a state for which I do not have a tax Nexus. I have put my payment method in test mode and tried going through the full payment process with a Texas address – nothing still

    Saif

    (@babylon1999)

    Hello @tuebe451,

    Ok. So my Tax Nexus is Texas, United States….. Shouldn’t it calculate a tax amount when I test it myself from here?

    Please note that we are not tax professionals so we can’t tell what you should be charging your customers.


    That said, I tried setting my store’s location to Texas and I can see the tax being calculated when shipping to different states.

    Can you please check your store’s address in WooCommerce > Settings > General?

    The tax plugin calculated the rate based on the address you have there so it’s critical to make sure your city, zip code, and other fields are entered correctly.


    Link to image: https://d.pr/i/DviHar

    Hope this helps!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    As you haven’t responded in a while, I’m marking this as resolved. We’ll be here for you if/when you need us.

Viewing 7 replies - 1 through 7 (of 7 total)
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