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Resolved sx1001
(@sx1001)

5 months, 3 weeks ago

Hi all,

we run a German-based Shop with out product prices entered including Taxes. The VAT-Tax is different for different countries in the EU and automatically taken care of by WC, which is great.

Example: When shipping to Portugal, VAT Tax is 23% instead of German VAT 19%.

We noticed: When entering a Billing Company, the TAX of my own shops location (i.e. Germany) is considered for deriving the TAX amount. I logged all SQL queries and finally found that the responsible function is get_matched_tax_rates in class WC_Tax – but I still cannot understand WHY this differentiation is done or where it comes from.

I’m a bit clueless on how to nail it down to the exact origin – IMHO the entered billing company should not have any effect whatsoever on the derivation of Taxes for the destination country…

Any idea on how to proceed!?

Viewing 7 replies - 1 through 7 (of 7 total)

anastas10s
(@anastas10s)

5 months, 3 weeks ago

Hi there @sx1001 ??

Thanks for reaching out about this. Let’s troubleshoot it together!

Could you please provide us with screenshots of how the tax settings look right now, so that we can see what you are describing?

If you don’t already have a screenshot service installed, here are a few free options:

https://snipboard.io
https://skitch.com/
https://getcloudapp.com/
https://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

Additionally, to get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here? Once you’ve done that, paste it here in your response.

Looking forward to hearing from you!
Thread Starter sx1001
(@sx1001)

5 months, 3 weeks ago
Right now it looks outdated, but we had this problem for hte last 1.5 years even with updated versions etc. – we simply could never nail it down to the origin of the “company” field.

Screenshots:

WooCommerce Tax Settings

System Status:

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- This reply was modified 5 months, 3 weeks ago by sx1001.
Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

5 months, 3 weeks ago

Hello sx1001

Thank you for your reply.

After reviewing your site’s SSR I noticed that WordPress and several plugins including WooCommerce are outdated. I recommend updating them to the latest versions for better performance and security.

Your screenshot shows that the Taxes are set to be calculated based on the Customer Billing Address.
To verify tax settings, could you share a screenshot of tax settings where you have set up a 23% VAT tax for Portugal?

Also, it would be helpful if you could share a screenshot of the order where you see incorrect tax calculations for Portugal.

I will be able to assist you further once I have more information. ??

Best regards.

Thread Starter sx1001
(@sx1001)

5 months, 3 weeks ago

The TAX Setting of 23% for PT is the default setting – I didnt change anything w.r.t. it. See here:

View post on imgur.com

Yes some plugins are outdated right now, as we have specific release cycles – but this bug is pretty old and alos occured when we had everything with the newest versions.

See the following screenshots of the order review, with and without company, but shipping to Portugal:

View post on imgur.com

VAT changes from 23% to 19%.

I’m open to do a common debug session remotely via Sharing of my Monitor if you are interested. I’m a developer, hence we could potentially come to a conclusion much faster than via CHAT / FORUM.

carolm29 (woo-hc)
(@carolm29)

5 months, 3 weeks ago

Hey there!

Thanks for the screenshots!

I’m open to do a common debug session remotely via Sharing of my Monitor if you are interested.?I’m a developer, hence we could potentially come to a conclusion much faster than via CHAT / FORUM.

I understand, but we are not able to do that. Our support is via the public forum ??

Just to confirm, as I understand, the tax changes when you add the Company name, correct?

Can you please run a conflict test to see if something external is interfering with this?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.

Looking forward to your reply.

Have a wonderful day!

Thread Starter sx1001
(@sx1001)

5 months, 3 weeks ago

I found the issue.

Indeed it was the OSS plugin (“WooCommerce One Stop Shop Verfahren (OSS)”) by vendidero causing these issues…

In the changelog it’s mentioned as “Revert (default) exclusion of b2b orders without vat id from OSS. Version bump to 1.6.2.”.

Now it works as expected.

Plugin Support omarfpg a11n
(@omarfpg)

5 months, 2 weeks ago

Hi @sx1001,

I’m happy to learn it’s working as expected now. Thank you for sharing those details, this may help other merchants facing the same issue. In the meantime, I recommend reaching out to the OSS plugin developers so they can make sure they’re fully compatible with the latest version of WooCommerce!

I’m going to mark this as resolved now. Feel free to start a new thread if you have any more questions.

All the best,
Omar