WooCommerce subscription ; “subscription payment overdue” message

Hey @mouradte ,

Please note that we are currently experiencing longer response times as our Happiness Engineers are getting together for their annual company meetup.

Can you share your ticket number with us here so we can check that this has been received on our end?

In the meantime, if there are subscriptions that appear to be active but display a renewal date in the past, it is likely due to a Cron issue on your site. These subscriptions will show a “Subscription payment overdue.” warning notice in the admin’s list view at?WooCommerce > Subscriptions.

Please can you take a look at this support doc and see if the troubleshooting steps there and see if this makes any difference:

https://woocommerce.com/document/subscriptions/testing-subscription-renewal-payments/#troubleshooting-issues-with-subscription-renewals

Cheers!

Hi, i tried the doc but it did not work. My ticket is 8832323

Hey @mouradte ,

Thanks for sharing that! I can see that your ticket has landed safely in the queue.

I’ve gone ahead and escalated this internally, please allow a bit more time for one of our Happiness Engineers to get back to you. ??

Thanks!

thank you for your help

• This reply was modified 5 months, 3 weeks ago by mouradte.

Hey @mouradte ,

You’re very welcome!

I’ll go ahead and mark this as resolved then, since further support will be provided internally, but please feel free to create a new topic if you need any further help.

Cheers!