Woocommerce Subscription Renewal orders are getting failed

Hi @deepakwisi

In my woocommerce admin, I am getting below error message in order note’s section:

That means the _payment_method_token metakey has an empty value when it should be populated. If you go to the Edit Subscription page and click the pencil icon next to the billing details you will probably find that the payment method input field is empty. You can copy and paste the payment method ID from Stripe into that field to prevent that error.

Once you do that, you will need to determine why that field is empty. The Stripe plugin doesn’t have code that removes payment method ID’s from subscriptions.

And when I go to the payment method’s log file I am getting this error:

This message is unrelated to the empty payment method ID issue. Are you in any way customizing the metadata that’s added by this plugin? The order_id property should never be empty but in your case it is which would indicate you have some custom code that’s manipulating that data.

Thanks

I have checked there is already payment method selected at below the billing address, please check the below screenshot here:

please check the below screenshot here

There is no screenshot.

Here is the screenshot link: https://i.ibb.co/02Nvptx/Screenshot-2024-09-24-at-11-05-06-AM.png

Hi @deepakwisi

Your screenshot is showing the payment_method field. I am referring to the following fields:

Notice there are fields for the Payment Method Token and Stripe Customer ID.

Kind Regards

Here is the detailed screenshot:

Hi @deepakwisi

Your screenshot confirms my previous reply which is that the payment method token field is empty. That should be populated with the payment method ID and the Stripe Customer ID field should be populated.

You will need to login to stripe.com and copy and paste those values into the input fields. In my experience the fields are empty when some 3rd party plugin is interfering with how WooCommerce Subscriptions works.

For the subscription in your screenshot, please provide exact steps of how it was created. For example, was it created manually or did the customer purchase it via your checkout page?

Kind Regards

Yes, customer is purchasing it from the checkout page after adding subscription product to the cart.

If I need to add these 2 fields manually, I have lots of subscription customer, is there any way to sync these 2 fields automatically from stripe?

Hi @deepakwisi

Yes, customer is purchasing it from the checkout page after adding subscription product to the cart.

I recommend you perform a test using test mode and then see if those fields are populated correctly. Please perform that test and then reply back with the results.

is there any way to sync these 2 fields automatically from stripe?

No there isn’t a way to sync them. It’s important that you troubleshoot the checkout flow and narrow down what might be causing those fields to be empty. If they are empty after your test, then I recommend you deactivate all plugins except for WooCommerce, WCS, and Stripe and test again. You can then start re-activating plugins and performing your test to find the plugin that’s responsible.

Kind Regards

I made a test purchase and yes both field is coming properly. Here is the screenshot:

So, I think there is no any issue with other plugin.

Hi @deepakwisi

I think there is no any issue with other plugin.

That means something is contributing to the deletion of those fields at some point. For the next step, you should process a renewal payment for that test subscription and see what happens to the fields.

There isn’t any code in the Stripe plugin that would remove those fields so it’s important to understand what’s causing those values to be blanked out.

Kind Regards