Woocommerce Subscription Plugin – Order Processing

  • Resolved hemasusi

    (@hemasusi)


    3 years, 2 months ago

    Hi,

    I have installed woocommerce subscriptions plugin…

    Initially, i ordered one order with Monthly donation – https://prnt.sc/25zncw1

    This is Parent Order.. After the completion of my payment, the order status is showing as “Completed”…

    For the Subscription recurring orders, the order status is “Pending Payment”.

    When i pay the payment for any recurring order from WordPress my account > transactions, the order status will be changed from “Pending Payment” to “Processing” , not completed.. Refer the screenshot (https://prnt.sc/25zp91a)

    Is this flow is correct? Is “Processing” is correct status for Paid subscription Orders???? and the what about “Completed” status?

    • This topic was modified 3 years, 2 months ago by hemasusi.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @hemasusi

    As you are using our WooCommerce Subscriptions plugin, please file an email ticket with us at the following link so that we can take a closer look into this for you:
    https://woocommerce.com/my-account/create-a-ticket/?form=ticket

    You may need to log into your WooCommerce account before you can access that page.

    We’ll assist you from there.

    Thread Starter hemasusi

    (@hemasusi)

    I dont have woocommerce account. I am Developer of this site. So kindly check & update here.

    Hi @hemasusi

    I have installed woocommerce subscriptions plugin…

    I dont have woocommerce account. I am Developer of this site. So kindly check & update here.

    Kindly note that WooCommerce Subscriptions is a premium plugin, and we are not allowed to support premium plugins in these forums!

    If indeed you are using our Subscriptions plugin, please file an email ticket with us as advised above. We’ll be able to assist you further from there.

    Please be informed that this support forum is for questions and issues specifically for the WooCommerce core features. We don’t offer support on this forum for paid extensions purchased on WooCommerce.com.

    Hopefully, you were able to find a way forward with the issue. I’m going to mark the thread as resolved. Feel free to create a new topic if you need assistance with anything else.

Viewing 4 replies - 1 through 4 (of 4 total)
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