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Resolved

(@toshiro7)

Namecheap support message

Hi there, the other day my website crashed when I updated the woocommerce plugin. I could not load the wp-admin panel, and had to deactivate all plugins via FTP. Almost all the plugins are working again, but this error popped up when a subscription renewed today:

An error has occurred while processing a recent subscription related event. For steps on how to fix the affected subscription and to learn more about the possible causes of this error, please read our guide here.
Affected event:
subscription payment for #2118

To see further details about these errors, view the failed-scheduled-actions log file from the WooCommerce logs screen.

—

I’m also seeing these error messages in my error log file:

[02-Jan-2022 06:39:20 UTC] PHP Warning:  Use of undefined constant WC_VERSION - assumed 'WC_VERSION' (this will throw an Error in a future version of PHP) in /home/tocroc/public_html/bloomsubscription.com/wp-content/plugins/woocommerce-subscriptions/includes/class-wcs-dependent-hook-manager.php on line 51
[02-Jan-2022 06:39:20 UTC] PHP Fatal error:  Uncaught Error: Class 'WC_Logger' not found in /home/tocroc/public_html/bloomsubscription.com/wp-content/plugins/woocommerce-subscriptions/woocommerce-subscriptions.php:858
Stack trace:
#0 /home/tocroc/public_html/bloomsubscription.com/wp-includes/class-wp-hook.php(303): WC_Subscriptions::load_dependant_classes('')
#1 /home/tocroc/public_html/bloomsubscription.com/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
#2 /home/tocroc/public_html/bloomsubscription.com/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#3 /home/tocroc/public_html/bloomsubscription.com/wp-settings.php(441): do_action('plugins_loaded')
#4 /home/tocroc/public_html/bloomsubscription.com/wp-config.php(103): require_once('/home/tocroc/pu...')
#5 /home/tocroc/public_html/bloomsubscription.com/wp-load.php(50): require_once('/home/tocroc/pu...')
#6 /home/tocroc/public_html/bloomsubscription.com/wp-login.php(12): require('/home/tocroc/pu...')
#7 {main}
  thrown in /home/tocroc/public_html/bloomsubscription.com/wp-content/plugins/woocommerce-subscriptions/woocommerce-subscriptions.php on line 858

—

Here is my WooCommerce status report:


### WordPress Environment ###

WordPress address (URL): https://bloomsubscription.com
Site address (URL): https://bloomsubscription.com
WC Version: 6.0.0
REST API Version: ? 6.0.0
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.1.1
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 2000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.32-MariaDB-log-cll-lve
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.0.0
WC Database Prefix: wpun_
Total Database Size: 136.92MB
Database Data Size: 124.88MB
Database Index Size: 12.04MB
wpun_woocommerce_sessions: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
wpun_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpun_woocommerce_order_items: Data: 0.38MB + Index: 0.19MB + Engine MyISAM
wpun_woocommerce_order_itemmeta: Data: 2.30MB + Index: 1.58MB + Engine MyISAM
wpun_woocommerce_tax_rates: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpun_woocommerce_tax_rate_locations: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpun_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpun_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_woocommerce_payment_tokens: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpun_woocommerce_payment_tokenmeta: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
wpun_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_actionscheduler_actions: Data: 0.69MB + Index: 0.23MB + Engine MyISAM
wpun_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpun_actionscheduler_logs: Data: 0.38MB + Index: 0.28MB + Engine MyISAM
wpun_bv_fw_requests: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_bv_ip_store: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_bv_lp_requests: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_cf_forms: Data: 1.00MB + Index: 0.00MB + Engine MyISAM
wpun_cf_form_entries: Data: 0.18MB + Index: 0.18MB + Engine MyISAM
wpun_cf_form_entry_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_cf_form_entry_values: Data: 0.39MB + Index: 0.18MB + Engine MyISAM
wpun_cf_pro_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_cf_queue_failures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_cf_queue_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_cf_tracking: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_cf_tracking_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpun_comments: Data: 2.35MB + Index: 0.92MB + Engine MyISAM
wpun_e_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_e_submissions_actions_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_e_submissions_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_fullstripe_checkout_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_fullstripe_patch_info: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpun_fullstripe_payments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_fullstripe_payment_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_fullstripe_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_fullstripe_subscription_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_imagify_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_imagify_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_litespeed_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_litespeed_url_file: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpun_mailchimp_jobs: Data: 0.42MB + Index: 0.01MB + Engine MyISAM
wpun_nf3_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_nf3_action_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpun_nf3_chunks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_nf3_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_nf3_field_meta: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpun_nf3_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_nf3_form_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpun_nf3_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_nf3_object_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_nf3_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpun_ngg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_ngg_imagify_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_ngg_pictures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_optins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_optin_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpun_options: Data: 3.13MB + Index: 0.11MB + Engine MyISAM
wpun_postmeta: Data: 36.55MB + Index: 4.63MB + Engine MyISAM
wpun_posts: Data: 22.98MB + Index: 0.31MB + Engine MyISAM
wpun_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_sp_email_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpun_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpun_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpun_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_usermeta: Data: 1.82MB + Index: 1.01MB + Engine MyISAM
wpun_users: Data: 0.11MB + Index: 0.09MB + Engine MyISAM
wpun_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpun_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpun_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_wc_customer_lookup: Data: 0.09MB + Index: 0.07MB + Engine MyISAM
wpun_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_wc_order_product_lookup: Data: 0.20MB + Index: 0.15MB + Engine MyISAM
wpun_wc_order_stats: Data: 0.15MB + Index: 0.10MB + Engine MyISAM
wpun_wc_order_tax_lookup: Data: 0.09MB + Index: 0.10MB + Engine MyISAM
wpun_wc_product_meta_lookup: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wpun_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpun_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_wfblockediplog: Data: 0.12MB + Index: 0.06MB + Engine MyISAM
wpun_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_wfconfig: Data: 0.42MB + Index: 0.01MB + Engine MyISAM
wpun_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_wffilemods: Data: 5.13MB + Index: 0.71MB + Engine MyISAM
wpun_wfhits: Data: 0.65MB + Index: 0.10MB + Engine MyISAM
wpun_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpun_wfknownfilelist: Data: 2.79MB + Index: 0.31MB + Engine MyISAM
wpun_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpun_wflogins: Data: 0.31MB + Index: 0.07MB + Engine MyISAM
wpun_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpun_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpun_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpun_wfpendingissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpun_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_wfstatus: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
wpun_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpun_wpml_mails: Data: 41.16MB + Index: 0.11MB + Engine MyISAM
wpun_yoast_indexable: Data: 0.58MB + Index: 0.13MB + Engine MyISAM
wpun_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wpun_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpun_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpun_yoast_seo_links: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wpun_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

amn_mi-lite: 3
attachment: 344
e-landing-page: 2
elementor_library: 3
envira: 1
intergeo: 2
nav_menu_item: 16
nf_sub: 29
ngg_gallery: 2
ngg_pictures: 6
oembed_cache: 3
page: 35
post: 1
product: 93
product_variation: 166
pys_event: 2
revision: 898
shop_coupon: 37
shop_order: 2024
shop_order_refund: 29
shop_subscription: 116
spucpt: 6
sumomasterlog: 70
sumosubscriptions: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Caldera Forms: by Caldera Forms – 1.9.6
Elementor Pro: by Elementor.com – 3.5.2
Elementor: by Elementor.com – 3.5.3
Flexible Checkout Fields: by WP Desk – 3.1.2
Imagify: by WP Media – 1.10
Insert Headers and Footers: by WPBeginner – 1.6.0
LiteSpeed Cache: by LiteSpeed Technologies – 4.4.6
Ocean Extra: by OceanWP – 1.9.2
Order Delivery Date Pro for WooCommerce: by Tyche Softwares – 9.27.4
PixelYourSite: by PixelYourSite – 8.2.15
Popups - WordPress Popup: by timersys – 1.9.3.8
Remove Query Strings From Static Resources: by Speed Up My Website
Your WP Expert – 1.4

SparkPost: by SparkPost – 3.2.5
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.69

WooCommerce Stripe Gateway: by WooCommerce – 5.9.0
WP WooCommerce Mailchimp: by Saint Systems – 2.4.8
WooCommerce Product Dependencies: by SomewhereWarm – 1.2.7
WooCommerce Subscriptions: by WooCommerce – 3.1.6
WooCommerce: by Automattic – 6.0.0
Wordfence Security: by Wordfence – 7.5.7
WP Mail Logging: by Wysija – 1.10.2
WP Rollback: by Impress.org – 1.7.1

### Inactive Plugins (3) ###

Mailchimp for WooCommerce: by Mailchimp – 2.5.4
Ninja Forms: by Saturday Drive – 3.6.7
Order Delivery Date for WooCommerce (Lite version): by Tyche Softwares – 3.16.0

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
wsspg_subscription (wsspg_subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: ? Page visibility should be public
Cart: #18 - /cart/
Checkout: #19 - /checkout/
My account: #20 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: OceanWP
Version: 3.1.2
Author URL: https://oceanwp.org/about-me/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://bloomsubscription.com
Subscription Statuses: wc-active: 38
wc-pending-cancel: 2
wc-on-hold: 5
wc-cancelled: 71

WooCommerce Account Connected: ? Yes
Active Product Key: ? Yes
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United States (US) — California

### Subscriptions by Payment Gateway ###

Stripe: wc-active: 38
wc-cancelled: 71
wc-on-hold: 5
wc-pending-cancel: 2

### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

### Action Scheduler ###

Canceled: 4
Oldest: 2022-01-01 21:43:47 -0800
Newest: 2022-01-01 22:12:21 -0800

Complete: 2,304
Oldest: 2021-12-21 09:51:48 -0800
Newest: 2022-01-04 09:20:37 -0800

Failed: 2
Oldest: 2021-06-11 17:53:02 -0700
Newest: 2022-01-04 00:23:51 -0800

Pending: 44
Oldest: 2022-01-04 09:29:10 -0800
Newest: 2022-12-23 04:54:07 -0800

### Status report information ###

Generated at: 2022-01-04 09:21:52 -08:00

—

Also, when I try to activate Ninja Forms (which I had previously used for quite a while), I get the message “Plugin could not be activated because it triggered a fatal error.”

Fatal error: Uncaught mysqli_sql_exception: You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near 'IF' at line 1 in /home/tocroc/public_html/bloomsubscription.com/wp-includes/wp-db.php:2056 Stack trace: #0 /home/tocroc/public_html/bloomsubscription.com/wp-includes/wp-db.php(2056): mysqli_query() #1 /home/tocroc/public_html/bloomsubscription.com/wp-includes/wp-db.php(1945): wpdb->_do_query() #2 /home/tocroc/public_html/bloomsubscription.com/wp-includes/wp-db.php(2695): wpdb->query() #3 /home/tocroc/public_html/bloomsubscription.com/wp-admin/includes/upgrade.php(2749): wpdb->get_results() #4 /home/tocroc/public_html/bloomsubscription.com/wp-content/plugins/ninja-forms/includes/Database/Migrations/Forms.php(47): dbDelta() #5 /home/tocroc/public_html/bloomsubscription.com/wp-content/plugins/ninja-forms/includes/Abstracts/Migration.php(134): NF_Database_Migrations_Forms->run() #6 /home/tocroc/public_html/bloomsubscription.com/wp-content/plugins/ninja-forms/includes/Database/Migrations.php(40): NF_Abstracts_Migration->_run() #7 /home/tocroc/public_html/bloomsubscription.com/wp-content/plugins/ninja-forms/ninja-forms.php(1039): NF_Database_Migrations->migrate() #8 /home/tocroc/public_html/bloomsubscription.com/wp-includes/class-wp-hook.php(303): Ninja_Forms->activation() #9 /home/tocroc/public_html/bloomsubscription.com/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters() #10 /home/tocroc/public_html/bloomsubscription.com/wp-includes/plugin.php(470): WP_Hook->do_action() #11 /home/tocroc/public_html/bloomsubscription.com/wp-admin/plugins.php(193): do_action() #12 {main} thrown in /home/tocroc/public_html/bloomsubscription.com/wp-includes/wp-db.php on line 2056

Deprecated: class_exists(): Passing null to parameter #1 ($class) of type string is deprecated in /home/tocroc/public_html/bloomsubscription.com/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 2057

Thanks!

This topic was modified 2 years, 11 months ago by toshiro7.
This topic was modified 2 years, 11 months ago by toshiro7.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter toshiro7
(@toshiro7)

2 years, 11 months ago

Based on some feedback from my host, I reverted to PHP version 7.4. I was able to reinstall the Ninja Forms plugin without issue. Hopefully the next subscription that renews will go through without issue.

Margaret S. woo-hc
(@margaretwporg)

2 years, 11 months ago

Hi @toshiro7

Glad to hear that it’s all sorted out!

Please always make sure that your hosting environment setup meets the WooCommerce Server Recommendations: https://woocommerce.com/document/server-requirements/

We recommend a PHP version 7.4 or greater.

Thanks

Thread Starter toshiro7
(@toshiro7)

2 years, 10 months ago

Everything seems to be working correctly now, thanks again!

Margaret S. woo-hc
(@margaretwporg)

2 years, 10 months ago

Awesome! ??

Feel free to create a new ticket if you have any other questions.

Cheers

Viewing 4 replies - 1 through 4 (of 4 total)

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