WooCommerce Subscribtion

Hi there – if you have a valid license to WooCommerce, please get in touch with us at WooCommerce.com. Our premium help desk would love to help you out further!

For screenshots, you can use https://www.snipboard.io to upload the image, then copy the link and paste it here (or in your ticket to us).

Also, can you please copy and paste the system report for this site? You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support.

Thanks in advance!

******here is the screenshot… see how there is multiple orders that say “complete”?
https://snipboard.io/Mz0rG7.jpg

******And System report

### WordPress Environment ###

WordPress address (URL): https://arec.run
Site address (URL): https://arec.run
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.12
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.6.32-78.0-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: wp_prasn6659f_
Total Database Size: 34.16MB
Database Data Size: 26.56MB
Database Index Size: 7.60MB
wp_prasn6659f_woocommerce_sessions: Data: 1.02MB + Index: 0.06MB + Engine MyISAM
wp_prasn6659f_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_woocommerce_order_items: Data: 0.07MB + Index: 0.05MB + Engine MyISAM
wp_prasn6659f_woocommerce_order_itemmeta: Data: 2.25MB + Index: 0.66MB + Engine MyISAM
wp_prasn6659f_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_woocommerce_payment_tokens: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_prasn6659f_woocommerce_payment_tokenmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_prasn6659f_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_actionscheduler_actions: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
wp_prasn6659f_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_prasn6659f_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_prasn6659f_actionscheduler_logs: Data: 0.30MB + Index: 0.20MB + Engine InnoDB
wp_prasn6659f_commentmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_prasn6659f_comments: Data: 0.78MB + Index: 0.36MB + Engine MyISAM
wp_prasn6659f_eg_grids: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_eg_item_elements: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_eg_item_skins: Data: 0.60MB + Index: 0.01MB + Engine MyISAM
wp_prasn6659f_eg_navigation_skins: Data: 0.08MB + Index: 0.01MB + Engine MyISAM
wp_prasn6659f_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_prasn6659f_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_prasn6659f_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_prasn6659f_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_prasn6659f_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_prasn6659f_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_prasn6659f_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_prasn6659f_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_prasn6659f_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_prasn6659f_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_prasn6659f_nf3_chunks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_prasn6659f_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_prasn6659f_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_prasn6659f_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_prasn6659f_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_prasn6659f_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_prasn6659f_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_prasn6659f_nf3_upgrades: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_options: Data: 4.45MB + Index: 0.11MB + Engine InnoDB
wp_prasn6659f_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
wp_prasn6659f_pmxe_posts: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_prasn6659f_pmxe_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_postmeta: Data: 6.37MB + Index: 3.09MB + Engine MyISAM
wp_prasn6659f_posts: Data: 2.03MB + Index: 0.28MB + Engine MyISAM
wp_prasn6659f_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_revslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_revslider_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_sbi_instagram_feeds_posts: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_sbi_instagram_posts: Data: 0.21MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_prasn6659f_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_prasn6659f_term_relationships: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wp_prasn6659f_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_prasn6659f_tm_taskmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_prasn6659f_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_usermeta: Data: 0.69MB + Index: 0.43MB + Engine MyISAM
wp_prasn6659f_users: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wp_prasn6659f_wcs_payment_retries: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_prasn6659f_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_prasn6659f_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_prasn6659f_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_prasn6659f_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_prasn6659f_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_prasn6659f_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_prasn6659f_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_prasn6659f_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_prasn6659f_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_prasn6659f_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_prasn6659f_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_prasn6659f_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_wfblockediplog: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wp_prasn6659f_wfblocks7: Data: 0.12MB + Index: 0.07MB + Engine MyISAM
wp_prasn6659f_wfconfig: Data: 0.41MB + Index: 0.02MB + Engine MyISAM
wp_prasn6659f_wfcrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_prasn6659f_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_wffilemods: Data: 1.80MB + Index: 0.38MB + Engine MyISAM
wp_prasn6659f_wfhits: Data: 0.60MB + Index: 0.10MB + Engine MyISAM
wp_prasn6659f_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_prasn6659f_wfknownfilelist: Data: 0.94MB + Index: 0.11MB + Engine MyISAM
wp_prasn6659f_wflivetraffichuman: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_prasn6659f_wflocs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_prasn6659f_wflogins: Data: 0.64MB + Index: 0.17MB + Engine MyISAM
wp_prasn6659f_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_prasn6659f_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_prasn6659f_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_wfreversecache: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_wfsnipcache: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_prasn6659f_wfstatus: Data: 0.29MB + Index: 0.12MB + Engine MyISAM
wp_prasn6659f_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_prasn6659f_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amn_wpforms-lite: 1
attachment: 261
custom_css: 1
flamingo_contact: 181
flamingo_inbound: 830
hb_testimonials: 1
nav_menu_item: 21
nf_sub: 2
page: 44
portfolio: 6
post: 6
product: 4
product_variation: 13
revision: 97
shop_coupon: 1
shop_order: 875
shop_order_refund: 11
shop_subscription: 227
team: 14
wc_membership_plan: 2
wc_user_membership: 279
wcpa_pt_forms: 2
wpcf7_contact_form: 1
wpforms: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Akismet Anti-Spam: by Automattic – 4.1.7
Code Snippets: by Code Snippets Pro – 2.14.0
Contact Form 7: by Takayuki Miyoshi – 5.3
Error Log Monitor: by Janis Elsts – 1.6.12
Essential Grid: by ThemePunch – 3.0.5
EU Cookie Law: by Alex Moss
Marco Milesi – 3.1.5

Flamingo: by Takayuki Miyoshi – 2.2
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 6.2.2
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
Smash Balloon Instagram Feed: by Smash Balloon – 2.5.2
WPBakery Page Builder: by Michael M - WPBakery.com – 6.3.0
Run Tracker: by David Nuon and Ara Agopian – 2.0.0
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
WooCommerce Custom Product Addons (Free): by Acowebs – 2.4.9
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.6 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Product Fees: by Caleb Burks – 1.3.0 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Subscriptions - Custom Price String: by Prospress Inc. – 1.0.1 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Subscriptions CSV Importer and Exporter: by Prospress Inc – 2.0.1 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Subscriptions: by WooCommerce – 3.0.9 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce: by Automattic – 4.6.1
WPForms Lite: by WPForms – 1.6.3.1

### Inactive Plugins (3) ###

CoBlocks: by GoDaddy – 2.5.0
Super fatal: by Ara Agopian – 1.0
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.6

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: APCu Object Cache

### Must Use Plugins (2) ###

Health Check Troubleshooting Mode: by  – 1.7.1
System Plugin: by  – 3.21.3

### Settings ###

API Enabled: –
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #1661 - /shop/
Cart: #1366 - /cart/
Checkout: #1368 - /checkout/
My account: #1370 - /my-account/
Terms and conditions: #1419 - /terms-conditions/

### Theme ###

Name: Highend Child
Version: 1.0.1
Author URL: https://www.hb-themes.com
Child Theme: ?
Parent Theme Name: Highend
Parent Theme Version: 3.6.13
Parent Theme Author URL: https://hb-themes.com
WooCommerce Support: ?

### Templates ###

Overrides: HighendWP/woocommerce/cart/cart-empty.php
HighendWP/woocommerce/cart/cart-totals.php
HighendWP/woocommerce/cart/cart.php
HighendWP/woocommerce/cart/shipping-calculator.php
HighendWP/woocommerce/checkout/form-billing.php
HighendWP/woocommerce/checkout/form-checkout.php
HighendWP/woocommerce/checkout/form-shipping.php
HighendWP/woocommerce/checkout/thankyou.php
HighendWP/woocommerce/content-product.php
HighendWP/woocommerce/content-product_cat.php
HighendWP-child/woocommerce/emails/customer-reset-password.php
HighendWP/woocommerce/global/quantity-input.php
HighendWP/woocommerce/loop/add-to-cart.php
HighendWP/woocommerce/loop/loop-end.php
HighendWP/woocommerce/loop/loop-start.php
HighendWP/woocommerce/loop/orderby.php
HighendWP/woocommerce/loop/rating.php
HighendWP/woocommerce/single-product/meta.php
HighendWP/woocommerce/single-product/related.php
HighendWP/woocommerce/single-product/sale-flash.php
HighendWP/woocommerce/single-product/short-description.php
HighendWP/woocommerce/single-product/tabs/additional-information.php
HighendWP/woocommerce/single-product/tabs/description.php
HighendWP/woocommerce/single-product/title.php
HighendWP/woocommerce/single-product/up-sells.php
HighendWP/woocommerce/single-product-reviews.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://arec.run
Subscription Statuses: auto-draft: 1
wc-active: 128
wc-expired: 2
wc-pending-cancel: 1
wc-on-hold: 81
wc-cancelled: 14

WooCommerce Account Connected: ? Yes
Active Product Key: ? Yes
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United States (US) — California

### Subscriptions by Payment Gateway ###

PayPal Standard: wc-active: 23
wc-cancelled: 2
wc-on-hold: 1

Stripe: wc-active: 79
wc-cancelled: 11
wc-expired: 1
wc-on-hold: 30
wc-pending-cancel: 1

### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions
pre-orders

PayPal Standard: subscription_payment_method_change_customer
subscription_payment_method_change_admin
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_delayed_change
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
products
refunds

PayPal Reference Transactions Enabled: ? Yes

### Action Scheduler ###

Canceled: 26
Oldest: 2020-10-10 04:35:27 -0700
Newest: 2020-12-31 13:47:06 -0800

Complete: 1,099
Oldest: 2020-09-27 16:14:11 -0700
Newest: 2020-10-28 09:28:09 -0700

Failed: 1
Oldest: 2019-10-11 07:00:32 -0700
Newest: 2019-10-11 07:00:32 -0700

Pending: 398
Oldest: 2020-10-29 09:07:45 -0700
Newest: 2021-10-15 04:00:00 -0700

Thanks for that screenshot – All of those orders are renewal orders for the active subscription that the customer has with your site ??. It looks like the product is configured to charge the customer every day for as long as the subscription is active.

For more help on this, please create a support request at https://woocommerce.com/my-account/create-a-ticket/. I’m asking as this forum is only geared towards support the core aspects of the WooCommerce plugin itself.

Thanks!

Or you could just tell me how to modify it here, instead of making me post on another forum after I’ve submitted all the information above.