payment successful in stripe dashboard and canceled in woo

  • Resolved fredericgalline

    (@fredericgalline)


    3 years, 3 months ago

    Hello,
    I’ve a problem with stripe. Customers buy from the site and the Stripe dashboard status is “successful” in green. However in the Woocommerce admin it is in gray either “pending payment” or “canceled”. I redid the API and Webhook keys to be sure, but the problem is still there.
    Anyone have a solution?
    thanks in advance.

    Note: with version 5.9 the stripe button “pay” sends the signal to stripe which is put in gray “incomplete”. By returning to 5.6.2 it accepts payment in “successful” at stripe, but in Woocommerce the status is “awaiting payment”

    Thank you all

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @fredericgalline,

    It sounds like you may be running into a bug in the current version of Stripe. When an account is created at checkout, the order’s status isn’t updated properly. That can result in the order being canceled once the “hold stock” time has been reached.

    You can learn more about this and follow along with this GitHub issue:

    https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2176

    The workaround is to disable the early access payment methods. You can do that by going to WooCommerce > Settings > Payments > Stripe. The “early access” methods will be available at the top. Disable these and see if that fixes this for you.

    Let me know if you have any questions.

    Thread Starter fredericgalline

    (@fredericgalline)

    HI,

    It’s seems ok less “early access”, I’m waiting order to be sure … thank you so much

    Plugin Support con

    (@conschneider)

    Engineer

    Hi again,

    It’s seems ok less “early access”, I’m waiting order to be sure … thank you so much

    Thanks for letting us know.
    ??.

    Kind regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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